MuralReviews of mural.co

Decent features, poorly implemented. Buggy, slow, error prone. Todays problem is not supporting a wacom tablet. Every day another struggle. Use Miro.

Unfortunately, Mural’s customer support leaves a lot to be desired. I’ve been using the platform for over 3 years. While I can say the product basically works, it is also quite limited compared to other tools currently available on the market. Even so, I continued using it out of habit and project continuity—until now. The issue started when I missed the renewal payment. Since then, I have been completely unable to pay, no matter what I try. The billing page simply stays in an infinite loading state and never completes the transaction, without showing any error message to the user. To be very clear: I tried multiple devices Different browsers Several credit and debit cards And even validated the issue from a technical standpoint The problem persists in all cases. From the browser console, it is evident that there is a Stripe Checkout integration error, specifically related to a missing or incomplete billing address, which breaks the payment flow and leaves the UI stuck. This is not a user error, not a bank issue, and not a card problem. It is clearly a billing system issue on Mural’s side. Despite contacting support with clear evidence, detailed explanations, and a genuine willingness to PAY, I have not received an effective solution or even a proper alternative (such as a manual payment link or invoice). The slow response time and lack of resolution show a poor support experience, especially for a long-term customer. In summary: Platform: limited but functional Billing system: problematic Customer support: slow, unhelpful, and unresponsive Because of this experience, I am seriously considering switching immediately to another platform where customer support is efficient and clients are truly valued—especially when something as basic as paying for the service becomes impossible. It’s disappointing to see a product that merely “does the job” lose loyal customers over an issue that should have been easily avoidable.

A horrible user experience. When scrolling to the left with my mouse-pad the entire window "goes back" and returns to the webpage I was on before. Navigating is super slow + zooming and and out. We are forced to use it in our company, but personally I would never recommend it.

Like the small rejected brother of Miro who nobody likes and wants to play with. Yet some companies made contracts with them and now I'm forced to use this piece of ****.