MuralReviews of mural.co

I was using the free tutorial just to try it.And absolutely loved it.But then, when I tried to sign up, I paid twice for the monthly subscriptions and they kept telling me I had no subscription. Would have liked to have used the program.But their customer support is absolutely horrible.

Pretty bad product & service. Now requiring 2 people’s payment for a basic monthly subscription but ok with 1 for the year subscription. (I was with them for a year)

Decent features, poorly implemented. Buggy, slow, error prone. Todays problem is not supporting a wacom tablet. Every day another struggle. Use Miro.

Unfortunately, Mural’s customer support leaves a lot to be desired. I’ve been using the platform for over 3 years. While I can say the product basically works, it is also quite limited compared to other tools currently available on the market. Even so, I continued using it out of habit and project continuity—until now. The issue started when I missed the renewal payment. Since then, I have been completely unable to pay, no matter what I try. The billing page simply stays in an infinite loading state and never completes the transaction, without showing any error message to the user. To be very clear: I tried multiple devices Different browsers Several credit and debit cards And even validated the issue from a technical standpoint The problem persists in all cases. From the browser console, it is evident that there is a Stripe Checkout integration error, specifically related to a missing or incomplete billing address, which breaks the payment flow and leaves the UI stuck. This is not a user error, not a bank issue, and not a card problem. It is clearly a billing system issue on Mural’s side. Despite contacting support with clear evidence, detailed explanations, and a genuine willingness to PAY, I have not received an effective solution or even a proper alternative (such as a manual payment link or invoice). The slow response time and lack of resolution show a poor support experience, especially for a long-term customer. In summary: Platform: limited but functional Billing system: problematic Customer support: slow, unhelpful, and unresponsive Because of this experience, I am seriously considering switching immediately to another platform where customer support is efficient and clients are truly valued—especially when something as basic as paying for the service becomes impossible. It’s disappointing to see a product that merely “does the job” lose loyal customers over an issue that should have been easily avoidable.

One of the worst experiences I've had with a tool—it's unintuitive and has a lot of delay. You leave the tab and come back, and it takes a long time to respond. I tried with Edge and Chrome, cleared the cache, and nothing worked. I don't recommend this tool at all; it will just waste your time.

A horrible user experience. When scrolling to the left with my mouse-pad the entire window "goes back" and returns to the webpage I was on before. Navigating is super slow + zooming and and out. We are forced to use it in our company, but personally I would never recommend it.

TL:DR: they used to be amazing but now they've lost touch and if you're a facilitator, they are too glitchy to rely on. Edit: They fixed one of the critical features I rely heavily on so I gave them another star. I'd give more but the changes they've made to the interface nav in the boards have made facilitation slower/have more clicks. --------------- As a Design Strategist, I've been a heavy Mural user since 2019. I use it for everything from planning and on-the-fly brainstorming to facilitating team or client workshops. There are many reasons why Mural was the best, and I even made a competitive analysis at a prior company to prove it. That said, they've dramatically gone downhill since trying to jump on the GenAI bandwagon. That functionality is not valuable bc as a facilitator, I don't outsource sensemaking activities like that. I use GenAI but not in whiteboarding. The performance has been extremely unreliable and I have 4 important workshops with hospital staff this week and next, but because they can't seem to fix certain critical functionality, I am probably going to have to resort to a different whiteboarding tool. Their customer service is nice, however there's only so much they can do and that functionality has been bugged for several weeks. I never thought I'd say this, but if you're considering Mural I'd hold off until they fix their stuff. Happy to change my review if they can fix their product.

PDF previews load forever and it seems you can't download them from mural either. We also had to remove a member from our mural mid-project because suddenly there's a limit to how many members there can be.