MuradReviews of murad.com

Placed an order on April 18th and was provided an order number. Called today for tracking info and was told my order never went through for lack of payment. They took the money out of my account on April 19th for the full order and never packaged it and sent it out. I had to file a dispute after repeated attempts failed at asking to be transferred to a supervisor. Their customer service rep kept talking me in circles about how I didn’t have enough money and they canceled my order. My order wasn’t canceled till after I filed a dispute with my bank. This company has some serious issues with their employees. Update as of 5/18/26. Murad charged my card $81.52 yesterday claiming I subscribed to auto renew a product of theirs. I asked how could your company put me on auto renew for something your company claimed was declined last month for nonpayment. This company is engaging in illegal activity. I’ve asked them to completely delete my name, email, and address off their system and refund what they just charged, and I was told to contact my bank instead. So first go-around they took money out of my account for an order they refused to ship for nonpayment when they got full payment and now they state that I put an item on auto renew during that same purchase and are refusing to refund the purchase they charged today. This company is sketch, and I want nothing to do them anymore. They should be FINED!! and INVESTIGATED!’

Very good products

€65 euro betaal voor enviromental shield zit in een redelijk grote glazen flesje maar als je deze openmaakt zitten er 2 plastic kokers in waarvan er maar 1 voor een derde gevuld is ernorme scam is dit product bijzonder slecht dus niet kopen bij murad

I placed an order on Dec 27, didn’t receive anything or any updates on the order, i was patient but then emailed jan 5 because its been way too long. No one answers. Then finally on the 7th i dont even get a notification it was shipped but check the order status and its says on the way, though the tracking number is not found. But on the 8th i get sent an email one of my items and the promo item that i was suppose to get is now not available, a day after my order was supposedly “shipped”, still nothing from customer service, no one gives a damn. This was my first and last order because whoever is running the operations in canada clearly does not care. I dont even know when i will recieve the remainder of the items but irs been 2 weeks already of waiting hopefully it wont be 3 weeks

I was totally unimpressed with the targeted wrinkle corrector. I used as directed with the retinol serum and the night cream. I don’t have bad wrinkles but there was absolutely no change. I bought it on a promo from GMA. The quantity in the containers was deceiving. What seemed like a fair price was very high for what looks like sample size. I would not recommend

Murad intensive skin peel is a complete waste of money. Use retinol products before wasting your money on a professional peel that is pretty much an inactive product. Bought at CosmoProf.

Today I get blocked my card ,as Murad company tried to take 98£from my card!!!How ?Why?I never heard about this company

Whenever they send me an email offering me items to redeem my points, they never actually let me get anything.