MuradReviews of murad.com

Terrible. Do not order online!!! It takes 3-4 weeks to be delivered!!!! Not recommended.

47 days and zero results. I have freckles, age/sun spots, and moderate melasma. I've seen no change in any of it. I use it daily as recommended and often twice a day. Every other evening I switch it out with Retin-A. I also wear sunblock religiously along with a hat and sunglasses when outdoors. Not only have I seen no change, but I've also noticed a brand new problematic spot forming, which may or may not be related to the use of this product. I left an honest review on Murad's website and the replied back with a generic response, ignoring my specific situation and made no apologies for the fact that I have had no success with their product. I plan to continue until the bottle is gone and might even purchase another just so that I can I gave it a fair chance before checking it off my list as another failed product. I'll update my review if I begin to see any changes. The only positive thing I can currently say about this product is that it has lasted longer than I thought it would, which it should considering the high price point. It also arrived quickly and included two very small samples of other products.

I ordered a comprehensive skincare routine lineup directly from the official Murad website. Since it’s a sequential course, I just reached the final step — the Targeted Pore Corrector ($46.80, which is 40% of my order value). To my horror, I checked the batch code (CC3G1) and found out it was manufactured in July 2023. Its 3-year shelf life expires right now, in July 2026! The warehouse shipped me an item that would expire before I could even open it as part of my routine course. When I contacted customer service, they refused to help or issue a refund, hiding behind their "60-day policy." This is not a change of mind; this is a warehouse sending expiring products to international customers. Terrible customer care and total scam!

Very disappointed with the body cream . so very expensive and may have used a basic nivea or dove that offer much better value for money . Feel ripped off and very very disappointed

Placed an order on April 18th and was provided an order number. Called today for tracking info and was told my order never went through for lack of payment. They took the money out of my account on April 19th for the full order and never packaged it and sent it out. I had to file a dispute after repeated attempts failed at asking to be transferred to a supervisor. Their customer service rep kept talking me in circles about how I didn’t have enough money and they canceled my order. My order wasn’t canceled till after I filed a dispute with my bank. This company has some serious issues with their employees. Update as of 5/18/26. Murad charged my card $81.52 yesterday claiming I subscribed to auto renew a product of theirs. I asked how could your company put me on auto renew for something your company claimed was declined last month for nonpayment. This company is engaging in illegal activity. I’ve asked them to completely delete my name, email, and address off their system and refund what they just charged, and I was told to contact my bank instead. So first go-around they took money out of my account for an order they refused to ship for nonpayment when they got full payment and now they state that I put an item on auto renew during that same purchase and are refusing to refund the purchase they charged today. This company is sketch, and I want nothing to do them anymore. They should be FINED!! and INVESTIGATED!’

€65 euro betaal voor enviromental shield zit in een redelijk grote glazen flesje maar als je deze openmaakt zitten er 2 plastic kokers in waarvan er maar 1 voor een derde gevuld is ernorme scam is dit product bijzonder slecht dus niet kopen bij murad

I placed an order on Dec 27, didn’t receive anything or any updates on the order, i was patient but then emailed jan 5 because its been way too long. No one answers. Then finally on the 7th i dont even get a notification it was shipped but check the order status and its says on the way, though the tracking number is not found. But on the 8th i get sent an email one of my items and the promo item that i was suppose to get is now not available, a day after my order was supposedly “shipped”, still nothing from customer service, no one gives a damn. This was my first and last order because whoever is running the operations in canada clearly does not care. I dont even know when i will recieve the remainder of the items but irs been 2 weeks already of waiting hopefully it wont be 3 weeks

I was totally unimpressed with the targeted wrinkle corrector. I used as directed with the retinol serum and the night cream. I don’t have bad wrinkles but there was absolutely no change. I bought it on a promo from GMA. The quantity in the containers was deceiving. What seemed like a fair price was very high for what looks like sample size. I would not recommend