MuradReviews of murad.com

I really loved many of their products in the hydration line (purple) then they discontinued many. The vitamin C (orange) line is very good too. However, they consistently put chemicals which can be harmful to humans' endocrine system. Also, post-Covid, they made the containers smaller and raised the price. Lastly, most of their SPF products are chemical not mineral based.

Terrible. Do not order online!!! It takes 3-4 weeks to be delivered!!!! Not recommended.

47 days and zero results. I have freckles, age/sun spots, and moderate melasma. I've seen no change in any of it. I use it daily as recommended and often twice a day. Every other evening I switch it out with Retin-A. I also wear sunblock religiously along with a hat and sunglasses when outdoors. Not only have I seen no change, but I've also noticed a brand new problematic spot forming, which may or may not be related to the use of this product. I left an honest review on Murad's website and the replied back with a generic response, ignoring my specific situation and made no apologies for the fact that I have had no success with their product. I plan to continue until the bottle is gone and might even purchase another just so that I can I gave it a fair chance before checking it off my list as another failed product. I'll update my review if I begin to see any changes. The only positive thing I can currently say about this product is that it has lasted longer than I thought it would, which it should considering the high price point. It also arrived quickly and included two very small samples of other products.

I have been a Murad customer for 15yrs+. I love the products. The moisturizers are not oily, and truly moisturize my skin. As a women in my late 50's I get compliments on how young I look and how great my skin looks (especially when not wearing any makeup).

Emma from Murad was extremely helpful & gave me the best customer service I have received in a long time. Going above and beyond to help me after a series of things went wrong my end. First with the discount code, then when returning items my son couldn't use with his medication the delivery failed and came back to me. I have never been such a painful customer before & Emma continued to be understanding & organised my refund with no issues. We reordered the hydration range which came within a couple of days & the products themselves are so rich and luxe. So far loving the products as well.

I ordered a comprehensive skincare routine lineup directly from the official Murad website. Since it’s a sequential course, I just reached the final step — the Targeted Pore Corrector ($46.80, which is 40% of my order value). To my horror, I checked the batch code (CC3G1) and found out it was manufactured in July 2023. Its 3-year shelf life expires right now, in July 2026! The warehouse shipped me an item that would expire before I could even open it as part of my routine course. When I contacted customer service, they refused to help or issue a refund, hiding behind their "60-day policy." This is not a change of mind; this is a warehouse sending expiring products to international customers. Terrible customer care and total scam!

Products are actually very nice but the website does not function properly; cannot manage subscriptions as they claim you can, cannot apply their stupid worthless points as they say you can, customer service is basically unable to help excpet to tell you to leave a note for delibery saying you are refusing delivery. Like any delivery folks these days do anything except throw pakage on your porch & leave.

Very disappointed with the body cream . so very expensive and may have used a basic nivea or dove that offer much better value for money . Feel ripped off and very very disappointed