MudifyReviews of mudify.com

Part said in stock, I paid for shipping (3-5 business day) 7 days later still hasn’t left the warehouse and label is created. Now coming up on two weeks and same thing. Label created and sitting at the warehouse. I wrote them an email at the day 7 mark and Hector told me “ I’m writing to follow up on your order. You are absolutely correct—for some reason, it appears the package was not shipped out by the warehouse as scheduled. Please accept my sincerest apologies for this oversight and all the inconveniences this has caused you. We are already working directly with the warehouse manager to ensure your package is processed and shipped out as soon as possible.” Yet still nothing has changed since.

EDIT 2: After several days, return shipping labels were eventually provided. However, this only occurred after repeated follow-ups and a public complaint. Since then, I have received multiple phone calls from their team with no voicemails left, despite previously speaking with Daniel and explaining that I work during normal business hours. Support appears reactive to public reviews rather than responsive through standard channels. EDIT: The response stating that my return request could not be located is inaccurate. There is an existing email thread with their associate, Héctor Esculpi, under subject #2112, which I responded to promptly and again the following day without acknowledgment. The return process is not simple or customer-friendly. It relies on a questionnaire form followed by inconsistent and ineffective follow-up. I would encourage the company to benchmark its return workflow against standard retail practices. Original review: I purchased extended brake lines for my GX460 lift install as a precautionary purchase. During installation, both my mechanic and I confirmed that the factory brake lines provided sufficient slack, making the extended lines unnecessary. The items were never opened or used and remain sealed in the original packaging. I submitted the return request within the allowed window, provided photos, and completed the required steps twice. Despite this, the process stalled for several days with minimal communication and no clear resolution. This should have been a straightforward, policy-compliant return. Instead, it required repeated follow-ups and escalation. Based on this experience, I would not purchase from this company again.

I am extremely disappointed with Mudify's business practices. On December 17, 2025, I called to verify stock for a suspension kit. I was specifically told to piece the parts together to ensure they were in stock and ready to ship, which I did immediately. Despite an advertised 3-5 day delivery, I heard nothing for a week. When I followed up, I was told it was 'in process' and would ship 'soon.' It has now been two full weeks with no email, text, or call updates. I called again today, only to be told once more that it is 'still in process' with no firm shipping date. This is deceptive inventory management. Do not trust their 'in stock' claims or verbal promises of quick shipping

Extremely slow processing times. Everyday they tell me that my order is shipping "today," and after a week of getting the runaround, all that's happened is a label has been created and FedEx still has nothing. Mudify claims that all of the items are in stock and not backordered, so something here isn't right.

I rarely leave reviews, but I felt compelled to share my experience to help others make informed decisions. I had a very disappointing interaction with Modify Company regarding an order I tried to cancel. Before the order shipped, I made multiple attempts to contact the company to cancel it. Despite reaching out several times, I received no meaningful response or action. Eventually, they claimed the cancellation request had been submitted — which turned out to be untrue. Instead of resolving the issue or honoring my request, they went ahead and shipped the order anyway. When I followed up, they simply told me there was nothing they could do now that the order had shipped. It felt like they intentionally delayed communication just to force the order through. This is not how a reputable company should treat its customers. The lack of transparency and accountability is frustrating and unacceptable. I would not recommend doing business with Modify Company unless you're prepared to deal with poor customer service and a complete lack of flexibility.

Customer service was absolutely horrible, the product (2-3 day fast shipping) took over a total of 10 days for all parts to arrive. They were not helpful with getting the last part out late, and offered to overnight it at my expense. Also, the upper control arms they recommended (spc) come with the recalled ball joints. Moral of the story, if you have a trip or planning your own install, literally shop ANYWHERE else.

I bought an OME lift kit almost three months ago, and part of the kit contained some used/returned/defective parts. I keep getting the runaround and have yet to get this issue resolved. I should have listened to my buddies and spent a little more money and bought from a reputable business. It's a good thing I bought two new SUVs because one of them has been sitting almost three months now with an incomplete lift kit thanks to Mudify.