Bill S.
Surprised by the design…
I was very excited to get this new dog bed. But when I opened it, I was upset, as I didn't see the Velcro opening to remove the cover. I immediately sent a message to the company, and they responded in record time, to let me know, they had changed the Velcro to a hidden zipper. It was so well hidden, I didn't even see it, so I looked again, and there it was hidden up by the seam. So now I knew I didn't have to send it back. Put it down for my sweet girl, and she snuggled right in and slept all night. Never once giving her other bed a 2nd look!
Response from Muddy Mat®Aug 26, 2026
Thank you, Bill, for sharing your experience. We’re glad the hidden zipper design worked out and that your dog is enjoying the new bed.


