Muddy Mat®Reviews of muddymats.com

I received an "out of stock" message today to explain delay (over a month later). It would have been helpful to communicate the information a bit sooner, but thanks for finally letting me know.

The muddy mats work great. They keep dirt and mess from winter weather from being tracked in by our 5 dogs. The customer service and shipping time is a whole other story. Horrible service and they took forever to ship out and deliver both times I have ordered.

I put in an order on the 12/15 and have not recieved an email for shipping or anything. Update! Recieved communications from company and have recieved products.

Mat is fine but when when l put in machine to wash it will not spin properly and comes out sopping wet ! Have tried 2 different washing machines and different cycles ??

As soon as I pushed the purchase button, I realized that my delivery address was my old house. I immediately emailed customer service explaining what I did. The next day, I called them. The lady on the phone was kind and assured me that she changed the address for me. I NEVER heard back from customer service via email. Two weeks later, I received a call from the new homeowner of my old house. My address issue was never changed and she had my box. I would have liked a response from my original email. Thank goodness the lady was honest. My $300 order could have been lost and I’m not sure if customer service would have followed through.

My package was broken and one rug missing,

I ordered a 35x60 in Baby Blue. I received a 36x60 in Sky Blue. The rug arrived shrink wrapped in clear plastic with no packing slip inside; I ordered it through muddymats.com, and it was delivered through Amazon. I called Muddy Mats the day after first e-mailing them with photographs and all requested info. The sales rep offered a discount if I kept it. Rather than having to drive out to a Fed Ex facility, I took the discount and kept it. I plan to give it away. I had ordered it specifically for the color.

I ordered 2 dog beds. One of them was only partially filled with filling.