Muddy Mat®Reviews of muddymats.com

I placed an order on December 2, 2025. On December 14 I received an email saying it was on its way and provided a tracking number. The tracking stated then as well as now that “label has been prepared”. On Dec 28 I received an email asking how I was enjoying my purchase. I hadn’t gotten it yet. I replied stating that. Then I received a reply saying that due to high volume I’d receive a response within 48-72 hours. Today is January 10 and I received nothing- no email, no call and definitely no mat. Today I called customer service, which I probably should have done sooner. The automated response to my order status was that it had been delivered- NO it had not. When I finally got a person on the phone he said there has been a backlog for the past month. It’s been over a month since I placed my order. He said he was going to check with the fulfillment center to see if they could expedite the order. He came back saying they would process the shipment of my order- and there would be no charge. No charge??? I paid for this back in December! And why does it take a call like this to process my order? I was finally told I’d receive a refund for shipping- $7.48. I was given a new order number- don’t know why - and told I’d have tracking information within 48-72 hours and up to 10 business days after that to receive the order. So it’ll be at least another 2+ weeks to get it. That will make it almost 2 months since I placed the order. Why do they continue to run big sales when they can’t fulfill the orders they already have???? As of today, Jan 13, I still have not received a tracking number. And I received an email as a follow up to my phone call stating that I could get a refund or just wait for fulfillment. This is not what I was told on the phone. I still keep getting texts and emails with discount offers for Muddy Mat. How can they do that when they are so far behind in fulfilling orders they already have.

I love your products, however I find your ordering process very sketchy. Once you make your selection, you're given many options for upsell items. You don't get to see your cart until your order is compete and if you've inadvertently added one, there is no way to remove it from your cart without contacting customer service. This last order I was offered a "free" item, which I accepted. When I saw my cart, I had been charged $9.99 for it. When I finally was able to contact customer service I was told the charge was for shipping and handling. The charge was removed, but I feel I was duped into buying something.

Do not buy these as the rubber backing will tint your floor yellow. Rubber backing also degrades after a few washes.

I had to get this off my chest. As someone who has a muddy mat, it is a solid product *IF* you get one. But the customer service is really poor. I ordered during the Black Friday sales week. (November 25 2025). They were showering the site with crazy FOMO deals, and goodies. Look like a great deal. Bought, got receipt email. And waited...and waited. A month goes by, my order status through the shop app, remained unchanged for over a month. "Waiting for details". I get curious and send a Support Ticket on December 24, 2025, asking about my order. I get an almost immediate response back. (good on them). Telling me to give them another 24-72 hours to get the fulfillment center (outgoing parcel department) to process my order. I wait again, for 8 days, until the originally promised time of a chargeback (I originally threatened a chargeback by the 1st if I got no solid reply back in my support ticket). I check my support ticket status, to ask a question about my order. Only to find that it has been closed....So I make a new support ticket, asking about my order status only to get a hilariously obtuse bot (or customer service intern response?) on how we shouldn't make multiple support tickets and they will "get back me with shortly". Yeah, charge backs have never been easier. Let my experience be a cautionary tale, "when the deal is too good to be true, it probably is". Shame too, their product is actually solid (when they can fulfill your order).

They may catch dirt and snow but are useless for actual muddy paws. We live in the country and I bought 3 mats. Dogs came and still left mud all over even after walking over all 3 mats. I use them for the bathroom now

I am adjusting my review as I did finally receive my order today. Customer service has been poor and the inability to contact anybody with the delivery company has been frustrating, so my current rating is based on that. If I find the mats to work well, I will adjust my review again. However, I will leave my comments so that others will be aware of potential delivery/customer service issues. ==== Was really looking forward to less prints all over my floors. Ordered on November 29, 2025. Paid extra for 7-10 day delivery. Today is Dec 19, 2025, and I still have not received my mats. I've sent messages on their website but received no response. I've called twice. On December 11th, I was told the carrier would attempt to "re-deliver" within 24-48 hours (tracking said wrong contact info, but address was correct and we were home all day, so nobody tried to deliver). I got ahold of somebody today and while on hold, after about 100 rings before they answered, they disconnected the call. I called again and they agreed to credit for the rush shipping but asked me to call back on the 22nd or 23rd if I still had not received the mats.

I have been trying to call them all week, but no one answers the phone. I emailed on Monday and have yet to hear back. I ordered and the amount was $86.88, and they took numerous amounts out of my account totaling $255. and some change. I do not have my order yet so I cannot comment on that. It is holiday time, and I really could use my money.

I have been heavily persuaded by the Muddy Mat commercials on YouTube, so much so that I went ahead and placed an order on December 3, 2025. The money was deducted from my bank, and I got an immediate confirmation that my Muddy Mats were being prepared. A tracking number was provided that I could check on December 7. I was also told to expect my shipment by December 10. I let it go until the day before, and I checked the tracking, which came up as 'Unknown' to 'Unknown.' I thought, "Okay, give it til tomorrow, the expected day of shipment. When I checked the tracking on the 10th, the tracking page was off-center and blank. I immediately sent an email to Muddy Mats, to which I got no acknowledgment. At this time, I decided to create a dispute through my bank. A couple of days later, I got an email saying to expect a shipment on December 14. At this point, I let it go because I placed my bank in charge. Today, I decided to send another email to Muddy Mats. It is December 17. Immediately, I got a kind and cheerful response from Muddy Mats, thanking me for reaching out! They appreciated my understanding during this busy holiday season, etc. This afternoon, my three Muddy Mats arrived. I quickly opened the package and put them in the desired places in my house. The color beige is nice, and they are so soft! I cancelled the dispute I created with my bank. Being expeditious with customer service is a good rule of thumb; This will go a long way. I wish Muddy Mats much success in the future.