Muddy Mat®Reviews of muddymats.com

Well let's see. I ordered it 12/7/24. 12/11/24 I asked them for a tracking number because one wasn't given to me. Apology made stating due to surge in demand shipment delayed, but will be prioritized in the next 48-72 hrs. Est time frame up to 10 business days. 12/14/24 I responded that doesn't justify not being given a tracking #. 12/15/24 i was given same previous response.. 12/17/24 still no tracking #. I asked has my order been escalated. 12/19/23 They acknowledged how frustrating this must be. 1 of the 3 items I ordered is out if stock will be happy to provide expected delivery for back ordered item. I thanked them for update. 12/21/24 According to them it was prepared and will ship via fedex. Allow 3 business days for tracking # to become active. 1/1/25 Your order is on its way. I replied on 1/5/25 I haven't received anything yet.. 1/6/25 Delivered finally.

Be absolutely sure your Muddy Mats will fit under your open door! Returns are a nightmare, they demand photos of the shipping label on the pkg. you rec'd and well as a photo of the order. Your must return in the plastic bag from them (the mats were compressed and are difficult to return to the bag). The Shipping return cost to the customer is over 1/2 the cost of the mats. When you complain they attempt a upsell - . Muddy Mats are available from other seller. AVOID This Company!

very SLOW process. My order has not moved in two weeks. I hope the mats are worth the long wait if I ever even get them.

I ordered mats on Black Friday for our daughter's birthday - more than three weeks in advance. Muddy Mats shipped within 6 days, 11/29/24 - it has still not been delivered. After 3 hour+ calls to FedEx, I was finally told that Muddy Mats has to initiate the search/claim. I contacted Muddy Mats 12/16 and while the woman was very nice and understanding, assuring me that she would re-issue my order and have it delivered expedited delivery, I NEVER received a confirmation. SHE DID NOT REISSUE MY ORDER. Complaint #1. I called Muddy Mats again on 12/27, the last day the expedited order was to be delivered, and was told that I could not speak to a supervisor, nor was there any trace of my "reorder" in their system. Complaint #2. I called again on 12/28, and a supervisor DID call me back, but told me that there was nothing they could do to track or expedite my package, (FedEx will be getting a vicious review, as my package has been on and off one of their trucks for delivery to my home 6 different times. I STILL do not have it.) I cannot provide a rating as to the quality of their product - all I can say is DO NOT ORDER IF YOUR PACKAGE GOES THROUGH POOLER, GA. And Muddy Mats' customer service has done nothing to help me receive their product.

Horrible customer service. No replies to email have charged me 284 for a 104 order. Have tried calling only to be on hold forever and then disconnected. Will try filing a complaint through PayPal.

I also don’t have my order that I received a conformation on. Nov 29 it was supposed to be on its way and still don’t have. They give you the run around and say they got there top people looking into it. Still don’t have my purchase!

I can't really write a review since I still haven't gotten my order. Nobody gets back to you. They are charging me for something I don't even have yet. Basically they lost it and are making excuses. Customer Service is terrible. Trying to figure out where my order is..Customer service rep said still at warehouse after 10 days !! Charged my credit card right away but could care less if I get it

Ordered 3 medium rugs on 12/15. Confirmation email read shipped on same day. I can’t rate product as I have not yet received product. I Have not received any other correspondence other than the confirmation of purchase. Their link to track package sends you to a page where you have to pay for a subscription. Waiting for a response to my email asking what the status of the order is. I will report them if I don’t get a response in a reasonable amount of time. I smell scam! Received a response. 12/31 still no merch and package still sitting in same state and town since 12/28. Update. I finally received product. Washed well. Have seen same product in past for less in local brick and mortars and didn’t have to purchase more than one. Wanted you to know I did receive product but will buy locally if I need more.