Muddy Mat®Reviews of muddymats.com

I ordered a dog bed and mat on 12/26. To date still not received. 1 email and 3 phone calls still can't get an answer as to where my order is. It's been pending shipment since 12/31. Every phone call I was assured it was "escalated". Today I asked what their definition of escalated was and didn't get an answer. Horrible customer service. Will never order again. I wish I had read these reviews before ordering.

I ordered a large rug and was shipped a small. They don’t respond to emails and calling them won’t help either. Customer service is none existent and I would suggest people not purchase from this company. Edit: The company did reach out to me and sent me the correct size that I had ordered. They even told me to keep the small size that was shipped to me first. You shouldn’t have to leave a negative review to get a response but it seems affective when they don’t answer your emails.

I ordered 3 mats on 1/10/25. I received an e-mail on 1/12/25 with a FedEx tracking number. If you click on the tracking number FedEx shows that MuddyMats created a label on 1/12/25. To date (1/23/25) FedEx has not received the package from MuddyMats. I sent an e-mail to MuddyMats but they have not responded. If they are not going to send the mats then they should refund my money.

I ordered the mats on 1/10/25 and have not received anything yet. I checked the supposed tracking number that came in the email and not only does it look like spam but it told me nothing. I then tried to reach out to customer support at 203-857-3028 and was on hold for 25 minutes before someone answered the call. The person (Rain) was very pleasant (and should probably consider working somewhere else) but told me that the order had not actually even left the warehouse but was supposedly going to some day leave via Fedex, who must be very over-booked. I then requested a refund and at first was met with well let us update you by email. Based on my 25 min hold time I was not satisfied with that - not repeating this. So had to ask a second time before she agreed to actually process the refund. I will say the refund did finally come through and that is the only "kudo's" that I would give this company. I cannot suggest purchasing from them and that's too bad because the people who supposedly got their order fulfilled seem to like the product. Too bad the ordering process and access to customer support is such a drag.

Washed muddy mat once the edge binding stitches on one end have all come undone.

I placed an order for one mat and was charged 3 times in paypal. I notified the company and got a response several days later saying not to worry that they corrrected it and only showed one order place, yet my paypal was never credited for the 2 additional charges made on it. I continued to try calling which is futile because you are on an eternal hold and I emails their customer service many many many times with no answer and guess what, I got 2 more mats delivered to my house. : ( I emailed their customer service regarding that and still no answer and this all occurred in mid december.

Ordered 3 muddy mats over a month ago, charged over $130 and they were never delivered. Supposedly shipped on 12/27/24 but even tracking says they were never delivered. You can't get them on the phone, you are just on hold until you give up. Waiting on an email response. Based on other reviews here, this company has major problems.

While the rugs are decent, BEWARE the actual total cost is EXCESSIVE. I ordered 2 ay $20 each, chose my "buy two, get one free" mat... instead of totaling around $45-50, the total charge to my card was over $70! Told it was shipping, handling and "other delivery costs"!!