Muddy Mat®Reviews of muddymats.com

The mats are low quality, do not absorb well, are heavy, and not easy to wash. Because of the weight, return fees are 2/3 of the purchase price. And the mats need to be returned in original packing and unused so they can be resold. I wish I never bought them and would discourage anyone from buying from this company.

A 'muddy mat' ad popped up during a game on my phone and got my attention. Mats looked good and if you buy 2 you get 1 free. I scrolled down to sizes before picking a color an clicked medium. Before I could even look at all colors a pop up said if I finished my order in MAYBE 1 min. and a few seconds (not real sure because it disappeared and I haven't even got to pick a color) that they would be delivered Monday Feb. 3, 2025. I picked color, another medium mat, a color for that one and then had to correct color on free mat. Scrolled down to fill in both shipping AND mailing addresses, went for credit card, entered info,... 'Would I fill out a survey?' and blam, it was there. (Which is ridiculous beforehand but okay.) Last click of survey a pop up said I would receive a free gift. Great, and faster than speed of light popped up a pic of scrubby gloves. okay, whatever... The 'submit order' banner appeared, clicked on that, and landed on POINT OF NO RETURN!! Charges for 2 mats, tax on each of those, $9.99 for some unwanted gloves and a shipping and handling charge that had grew since I picked the one of my choice. Now panic and anger are sneaking in as I scramble for a phone number while I'm kicking myself for not doing research this one time. Found the #, called, was on HOLD 27 minutes, was told to leave a message, which I did that a deaf person could hear. Not having a spec of "benefit of doubt" left I waited a very few seconds and called back. I looked up reviews on them during the 9 minutes on hold and repeated ,Stay Calm' to myself, (plus made mental note to ask them if they would answer a call from BBB when I was told to leave another message) THEN 'Rain' answered so my first words were this was not at her personally. Wellll...Wait for it... Immediately we are both cutting in on each other getting louder and sharper with long pauses until after repeating several times I got the full sentence out the phone had delays so it was equal on both sides, (enter long pause) I thought she had hung up on me. Finally, we awkwardly heard what the other one said. So in a bit more calm voice I repeated it was dumb to put the survey there for obvious reasons and would she put that in a comment box. (Now I know why they did that) I also said I should still receive my delivery Mon. 2/3/2025 as every step was unreasonable. BUT, while I said that or during the long pause 'Rain' hung up. I didn't even get to say "Have A BLANK evening." Again, Go AMAZON or anywhere else to order instead of there and feel free to suggest a better title for my review. Stay tuned, I'll Be Back.... P.S. That 'Rate your experience' needs a negative box. They want truth.

I ordered 2 muddy mats and never got the free one as advertised , I don’t know the exact date of order either October , November or December of 2024 . I don’t care if you say you can’t locate it because I know I ordered it and I know the 3rd muddy mat never came .

I ordered on Jan 21st and paid extra for fedex shipping to get it quickly. I have not received it yet. When I checked the shipping it’s saying USPS. I sent an email asking why and have gotten no response. Should have just ordered something different on Amazon. Learned a lesson!

have asked numerous times for refund. my package is lost i have tried the post office can not get answer from them i have reported it. its been over a MONTH and still nothing no refund just got 25 dollar gift card like that makes it better. I would not recommend this company to order anything . if i could give minus star i would. their customer service is awful . no help at all. so i guess i got scammed out of money. thanks for nothing

Horrible customer service. Numerous attempts to get ahold of them to inquire about my order that they claimed shipped but the tracking number provided shows nothing. Going on 3 weeks of no movement and no responses. Avoid this company they have no customer skills but were quick to take my money.

my order has not been pickup by FedEx 01/07/25. have made four phone calls no one every pickup my call. 30 mins, 20mins, 22mins. left voice mail and was cutoff. today 01/24/25 finally was able to speak to person. but still received the runaround. very poor customer service and business service from this company. all I received why not shipped is FedEx pick it up.

I'm not here to review their product. I'm here to review the company. I ordered four muddy mats on January 1, 2025. The money was withdrawn from my account on January 2, 2025. Their website claims they ship within 24 to 48 hours from receiving the order. It's January 24 and I still haven't received it. Their Customer Service hold time for me was over 30 minutes and when I was finally connected it was to a recording that said I must've reached them after hours. Not when I'm calling you at 11 o'clock in the morning. This company isn't accredited with Better Business Bureau and now I know why because they are in a better business. I don't care how good their mats might be. I filed a dispute with PayPal, who is just as bad, and the response from muddy mat was nothing but lies. They said that they gave the product to the carrier, FedEx, on January 10, FedEx didn't get it until the 17th. They lied and said I received it, and I still don't have it.