Muddy Mat®Reviews of muddymats.com

Ordered a muddy mat on January 13th. Per customer service tracking, a label to ship was created on January 15th. Today is January 31st and it’s STILL sitting in CA waiting on FedEx to pick it up. But all I get is an email from Muddy Mat saying they will refund the $14.99 shipping and give me a $50 gift card! Really? Thanks but how about figuring out why FedEx hasn’t picked it up and change carriers?! I can get stuff from Amazon & Walmart the same day or next day. Obviously the Muddy Mat company executives need to get some advice from them. All I can hope is that IF we ever get the mat, that it’s as good as they claim.

ZERO stars! Ordered on 1/ 23. Order is still sitting in Ca. I have called twice and they said that it would be expedited. Then told I would have a shipping day in 2 days. Also told that it will take 10 days to be delivered. So that is 19 days. I would be very careful with this company. They also added items that were free but added shipping charges to items. Had those removed when I received my confirmation. Dropped my bill 30.00. I could order through Amazon and have delivery in 4-6 days. But this is a company I do not want to support. 10% restock fee, and I pay shipping back!!!

I have been waiting for my Buy two get one FREE since December 19th! They actually apologized and SUPPOSEDLY expedited reshipping only for the new order to be sitting in California for a week! I wouldn’t know if they really work because I have yet to receive them.

I came here to see if they are a real company. Still haven’t received my order. The company will not respond either. I ordered 3 mats if I actually receive my order I will come back here and change my review. Good luck!

First of all I still haven't opened the mats. I received them on Dec. 30. 2 of them were not the color that I ordered, I contacted them 4 or 5 times already and this company HAS NO CUSTOMER SERVICE!!!!! I was told they would take them back for a refund but I had to pay return shipping. It is $80!! More than the mats cost. Also had to take pix of SKU. Get them from Amazon.

I cannot really put a review because it's been a month since I ordered and Still haven't received it yet. Still on hold with customer service and it's been 20 min so far. I hope I love the mats if I ever get them.

On 12/31/24 I ordered 2 muddy mats thru the company directly in order to receive the 2 for 1 deal. Funds were taken out of my account on that day (12-31-24). I had previously ordered some thru Amazon directly with zero issues On 1/22/25 I sent an email to Muddy Mats an email stating it had been almost a month and no product. I did see in an email dated 1/6/25 that a label was created …..but there was never any movement of said package. On 1/24/25 I called muddy mats directly and spoke with Gladys who told me she would put my order to high priority and get the status of its whereabouts checked. As I write this it’s 1/28/25 and STILL no update from Muddy Mats customer service OR delivery of said product I’d paid for. It’s almost been 30days since order and money was withdrew from my account. BUYER BEWARE!!

I placed an order on January 1. It stated I would receive the order on January 8th. Then it changed to January 19th thru the 22nd. Here it is the 28th, no change in the tracking email, no correspondence at all. I emailed them to cancel my order on January 24th. Still no response. This is a scam. Been told you can purchase the same rugs at local stores. No way. 2-3-25. I got back with them. They haven't got back with me. Just emailed to cancel my order and refund my money immediately. Again, what a joke.