Muddy Mat®Reviews of muddymats.com

Don't waste your money. We placed two large mats by the back door a d one by the front door. We have 3 dogs and after receiving 3"of snow the dogs dragged in every bit of ice, mud, and leaves stuck to their paws. This muck was left all over our beautiful hardwood floors. What a mess! Beach towels work much more efficiently. :(

Ordered a month ago on 1/23/25. I have reached out because first somehow I got scammed into an upsell I never agreed to. Reached out to company to cancel the additional items and never heard back. Now I have emailed to get a shipping status and it just says “Label created” in the FedEx tracking system…nothing If there is an issue in their end, it would be nice if they communicated with their customers.

Do not buy. After the very first wash the lining came apart at the edge of the mat! But as it's just over the 60 day period they won't do anything.

I ordered a Muddy Mat runner just today, 2-19-25. Once I decided what I wanted, the website keep going and going into different products to purchase. It was like peeling an onion. I did order 4 grippers, and I was given a "free gift" of 2 glove scrubbers. I opted for the less expensive FedEx shipping. I was charged for that shipping, was charged for the "free gift" and I was charged 3.99 shipping in addition to that. My total charges were about $30 what I ordered. I immediately sent a message to customer service to cancel my order IMMEDIATELY, because this is not the type of company I wish to do business. So far, I have not heard back. So, buyer beware! 2/20/25 I called customer support and spoke with a delightful and pleasant young woman, Rain. She bent over backwards to make sure I would accept their apologies. I was skeptical at first. I assured her that I my complaint was not personally directed at her, that I realized she was just doing her job. After a lengthy conversation and a substantial credit, I agree to accept the order. If I'm happy with the product after it arrives, I would definitely consider doing business with this company again, should the need arise.

I love the product have purchases them before. I placed an order on 1/26/2025 still have not received the order. I contacted them several times they tell me that it was sent by Federal Express and it out of there control. It has been 24 days since I ordered it. Tracked the package it has been sitting in Dallas 11 days and has not moved. They need to send me another package. I am going to call my Credit Card company and dispute the charges.

I am missing one charcoal muddy mat. I've tried to contact the company numerous times only to be told they would help me, but they don't help me. Each time I email them, they say due to my order I have received all items, which I have not. I even contacted the BBB and muddy mat did not reply to them. I regret purchasing these muddy mats due to the non understanding of the company.

They misrepresented the product. They will not return it. And I will have to call my credit card to have the charge reversed.

The sad thing is is the rug seem to be well-made. But the reason I will come back to accompany the second time that has good product is customer service this customer service was awful. Had a box that was more than half air when my rugs came ripped open one rug missing. They asked me to email just about any paperwork that was in the box and on the box and pictures of the box. I did that and after four more emails of no response I finally called one more time fixing to write it off and the young lady said I didn't provide every plastic that was on all my rugs which was eight rugs. Oh by this time I don't have all the wrapping. I have learned a lesson. Through the holidays all these companies were online saying 70% off their product just for the quick rich scheme some of the good products I have a bad product if I'm buying any rug for $99 to throw in my hall and then they mark it down to 20 I should be aware L O L