Muddy Mat®Reviews of muddymats.com

Placed an order on 11/11 and still have not received my order. I have emailed and received a response, but they outsource their customer service. Was told my order was on the way. Never received it. Contacted them by phone and was told the mail carrier lost my package and they placed a new order at no charge. Still never received and called again. Was told last week it is on its way. Still have not received and it is only for the mat holders. I have purchased six mats from them this past summer and am very happy with them, but their customer support is terrible!!

I ordered my mats on black Friday Nov 28. It is now Dec 12! You give no emails on tracking but that first email of thank you for your order and money email you sent out immediately!!! Nobody pics up from CS I am about ready to contact PayPal for fraud on my card. Thank god I paid with them and not directly out of my account! WHERE ARE MY MATS

I ordered three muddy mats three different sizes all one color. I received three muddy mats that are all the same size 2 beige one gray not at all what I ordered.

I ordered 3 mats and then at the end you can select to add to your order additional items. I thought at the end I would get a grand total to review my order before purchase and NOPE..automatically charged and placed the order. I have emailed 4 times, tried calling and nothing but ringing. I was going to keep the order except for the addition $100 worth of shit it added but now I’ve asked to cancel the entire order. Since no responses, At this point I’m going to report it as fraud to my credit card company and let them know they take your money but never receive the product! Their website says if you wish to cancel, you can do so as long as you have not received a tracking number. Well hell, at this point they won’t even respond to any email as they promise. Worthless company and the worst customer service I’ve ever experienced.

Ordered on the 30th of November, sent three emails, called what seems to be a robot five times, then asked to transfer to agent and it just rings none stop. Either send the product or refund my money.

They took my funds out of my account on 11-30-25 and 11 days later I still don't have a tracking number and I couldn't get an answer as to when it would be e-mailed to me. The foreign gentleman from "customer service" stuck to his script very well, but didn't provide me with any useful information. In this day and age this is unacceptable. At least keep your customers updated on their orders. I ordered 3 mats. Not a small purchase. Maybe I'll have them by summer...... I'm sorry I couldn't give 0 stars!

Have emailed customer svc inquirying on my order, monies have been debited from my credit card but NO info from Muddy Mat on my order status!

I accidentally ordered it since my credit card is linked to my phone. I caught it right away and messaged them. So after a week they finally responded and gave some excuse when though they charged my account already. Finally after 3 weeks they said they would refund it since I never even received product. Then the next day they charged my credit card again and they shipped it out even though I have an email cancelling order and refunded the money. Customer service is way below standard and not helpful at all. So now my card is charged again without even receiving the product.