Lynda S.
I love the product…shipping dept not do…
I love the product…SHIPPING DEPT HAS COMMUNICATION PROBLEMS-because they entered incorrect AND insufficient address info that did not matching the order address verified as submitted. Translation problem perhaps? My Local PO held the pkg for me noticing that the shipping address was incorrect so I was able to pick it up in person to divert the time to send it back -who knows how long it would have taken to resend it to me, if ever ! Your shipping dept needs to have checking verifications to avoid this kind of mistake in the future.
Response from Muddy Mat®Oct 28, 2025
Thank you for your feedback, Lynda . We're glad to hear you love the product and appreciate you sharing your experience. We understand the delivery issue was frustrating and are grateful your local post office was able to assist. We'll continue working to ensure smoother deliveries moving forward.


