Muddy Mat®Reviews of muddymats.com

I ordered a rug on November 15. It finally, supposedly, arrived on December 26 at 11:00 am. Nope, it did not. FEDEX shows it as delivered. The Post Office has no record of it. I reordered the same rug for replacement and have received no rug, no confirmation email, nothing. Customer service, on both service calls, was not only NOT helpful, but downright ignorant of basic information. I'll buy these thru Amazon but never again thru this company. A true shame because I've used their products for years and their customer service has gone from excellent to awful.

Tried to actually purchase one. There web site gave an error at the end when I pressed the button to complete my order. "Error: Visa is not an acceptable credit card." Really? That card works everywhere else. The only thing that I can think of is that Visa thinks that this online vendor is a scammer and blocked it. But my card provider didn't contact me as they usually do when there is some suspicious activity. Either way. I can't trust that web site.

My order has never arrived. I contacted customer service. They wanted order number, my address, my phone number. They should have been able to punch the order number into their computer and immediately tell me the status. But No! Nothing but silence. Starting to think this company is a internet scam!

Still waiting on my items. I purchased several weeks ago, got a tracking and it has been just sitting there for weeks. I emailed customer service and nothing in return. Definitely thinking this company is a scam!

I haven't received anything yet. I wish I could review the beds and additional cover. I received a response indicating a back order and was given several options to resolve this order. Stars didn't change due to muddy mats not informing me about this initially. I just want my beds!

This company is a scam. I placed an order on December 11th. I have yet to recieve a tracking number and clearly have not recieved my product. They do not return emails or communicate in any way. They do not answer their phone. I will have to dispute this charge on my credit card. Terrible service.

I previously ordered a medium muddy mat dog bed and loved it, but then ordered a large one for our other dog , and it is totally flat , it is like lying on the floor . I’ve emailed for a response for what to do with a bed that cost over $ 100.00 , but am getting no response . Beware of customer service . JUST WANT TO INFORM THAT I DID GET A REPLY FROM MUDDY MAT , THEY ARE SENDING ME A NEW MUDDY MAT DOG BED , AS I STATED WE HAVE A MEDIUM ONE AND IT HAS HELD UP GOOD , A GREAT BED !! MAYBE SOMETHING HAPPENED TO THIS NEW ONE IN THE SHIPPING OF IT , BUT AT LEAST THEY ARE TAKING CARE OF IT . THANK YOU MUDDY MAT !! THANK YOU Dorothy Simmons

They take your money- but never send the product. I've been waiting over a month, have reached out many times, have requested the product at first, and later to just get my money back- and get the run around but no product, no money, and no answers. Avoid this company.