Muddy Mat®Reviews of muddymats.com

On February 27th I ordered 4 deep purple muddymats with 2 free. On March 12 got notification order was delayed. Its fine. There were fires and floods throughout the country. Received order 1 week late. Again fine. However, order received was maroon and not deep purple. After 3 days of sending photos and answering questions, got a fed ex return shipping label. Followed instructions and tracked the order. When the package arrived back at facility, I emailed company twice, between March 24 and March 27. NO RESPONSE. Finally on March 28th I called the company and at 2:21 central time spoke to a woman named Rain. She told me that the company voided that shipping label. She put me on hold and approximately 10 minutes later she was able to verify they received the return package. Today, 04/08/25, I received the muddymats. Their labels on packages says "deep purple" like the last ones but they are maroon. Just like the photo on their website and nothing at all like the "deep purple" photo on their website. Buyer beware. So if you want to ensure a purple tone perhaps it is better if you go with the light purple and pray they send you the right color. It's been almost 6 weeks and it is still not right. Not worth the hassle. Its a shame because they are good carpets for our Dobermans.

I purchased the buy 2 get one free offer. The price I paid on the website ended up not being the price they charged my charge card. They charged a separate $7.59 to my card. When I wrote and asked about it they said it was for expedited shipping of which I did NOT request. I got two email receipts from this company both with different sub totals and grand total amounts. Very shady billing. Update: I did contact the company about the separate charge and they claim I did choose priority shipping but they said they would refund the shipping cost. That was nice. We will see if it gets to my account. Update: I got the refund. Customer service is very good.

I was really impressed until I washed it. I washed it using delicates liquid on a 30* wash, as I do with everything except sheets and towels. Now the stitching is coming undone in 3 places. The thread used is incredibly fine and woefully inadequate. Not acceptable for such an expensive mat. I replied to the email they sent after they saw this review and it led to nothing. No refund or new mat.

When first got our muddy mats we were very impressed with the way they absorbed water and mud. After about 3 weeks the backing started coming off and the pile started coming out. We have a 6 Mos Labradoodle and I thought he was tearing them up, but on inspection I found the backing to be paper thin. This could be a good product if they hadn't cheaped out on the backing, which is the foundation of the rug.

Their customer service in nil. I contacted them several times through email about my order which was wrong, and they never replied.

Was given this rug as a gift as we have multiple dogs and the thought was to help with the muddy paws. However, this rug does not help at all with muddy or wet paws. We have prints all over our floors when the dogs come in so we are back to having to wipe the paws clean and dry. It does not move which and it’s soft so those are the good things about this rug. In the end this is just a regular rug.

I have the large MuddyMat and it didn’t do anything that was promised in advertisement. Dog went out on dewy grass and came back in and left paw prints everywhere he walked. I am so pissed off because I was really needing this to work.

I ordered a mat back in beginning of January. It arrived in ok time but wasn't suitable. Unable to return as they do not reply to my emails. Very frustrating and will not be ordering again. I am left with a mat I don't want due to bad communication. Very disappointed. Be aware in case you need to return.