Mr. Tire Auto Service CentersReviews of mrtire.com

Good afternoon, I feel fully violated upon my daughter having a repair at your Newton, NC location and will NEVER go or recommend them ever. They are fully unethical and took advantage of her. She had to have her front stabilizer links replaced which they state were $139.88ea. The exact same part number sells for $37ea every where I look. The dealer charges only $43ea and Autozone only charges $32ea. They also charged her a $99 computer diag fee which was not even performed as the part replaced has no computer interface and on top of that charged her $350 labor for all of 30 minutes it took to install these parts. The entire service time was less than 2hrs out the door and included a wheel alignment. You all should be ashamed of yourselves. I am well aware of the cost of these repairs as I am an ASC tech of over 30yrs but can not do the work any longer due to a neck injury. I hope your company executives have very little sleep tonight after reading this email. $625 for this work is an abomination. Signed a very upset father

Had starting problem. John Gallo said a new alternator and plugs would fix it. IT DID NOT. Then he said battery,a new fuel pump and fuel filter would fix it. IT DID NOT. Charged a lot of money and still have the same problem. Mr. Tire is the WORST auto repair shop. Called customer service they never responded.

This company dosent have a soul. I bought two tires for ford Taurus, put the extended warranty/flat repair added. Got a nail in the sidewall had it towed and they tell me they can’t find the warranty let alone that I ever purchased anything at this shop. Don’t like it call corporate.

I took my Subaru in for a transmission flush. Totally the wrong place to go. As soon as I got it back I noticed I had a shuddering when I made a sharp turn. Took it back and they told me I was imagining things. Took it to a shop that specializes in Subarus and they advised my transmission may have been irreparably damaged by either the fluid they put in or something they did while changing the fluid. Had to have it flushed again and if problem doesn't go away I'm on the hook for a new transmission. No sympathy or help from Mr. Tire. I now have to look at legal options.

Horrible experience. Made appointment on line along with purchase of 4 tires, which they said they had. Showed up for appointment and tech said they did not have that tire and would not honor the price Mr. Tire quoted me. Even though I had it in writing. Said if I wanted the tire they would cost $500 more than the quote. Went to Walmart. They were very helpful and saved a little more money.

In Sept ‘22 I took my $100k sports-car to have a tire plugged. I felt secure leaving it with them since I knew a couple of guys that worked there. Bad idea. When I picked the car up, something was off, the manager said that they had taken it for a road-test. A test that was not required, nor did I authorize it. So I reviewed the dash-cam footage to reveal that two employees had taken my car for a joyride. I called Monro head-office because the dash-cam footage revealed that the manager on-duty approved the joyride. Although they didn’t crash the car, they certainly damaged the engine because Supercharged cars are supposed to be warm before they are driven hard, there’s no way this engine was even close to being warm. The District Manager promised me that he would fire the staff concerned and compensate me with a new set of tires when I needed them. Fast-forward to July ‘23 when my tires were worn and it came time to make me whole, I discovered that the original District Manager had left and his replacement, Mike Sisson, refused to return my calls. Even Monro head-office Customer Service ghosted me. So I’m left high-and-dry with no recourse other than involving the police and my lawyer. To summarize, this location had no control of their staff, even the manager on duty. When you try to resolve the issue with their Customer Service team District Manager, they completely ignore you. IMHO this organization is rotten from top to bottom. .

Been here at lease 4 times for the same problem on my 2010 passat vw oil leak spent over $1,500 hundred and its still having the same problem. Mr. Tire

We needed an emergency tire and TPMS replacement on our 2018 Chevrolet Volt while travelling in the United States. The Mr. Tire location on Blowing Rock Road in Boone NC could not get the replacement TPMS to work on our original visit May 1, 2023 or when we returned the next day. We were promised a refund for the TPMS part that was installed, but we haven’t got it yet. Later we discovered that they had failed to return our wheel locks. We had to spend $300 at our local mechanic when we got home to fix the problem. UPDATE: After some time, we did receive a refund for the TPMS part installed by Mr. Tire. After leaving this review, we were contacted by Mr. Tire’s parent corporation, Monro, who said that they were sending us a refund for the wheel locks that were not returned to us and the work that our mechanic had to do to remove them. They refused to pay for the work our mechanic had to do to get the TPMS system working again when we returned home. He told us that Mr. Tire had not programmed the replacement TPMS that they installed to the correct frequency for our vehicle. We’re not happy with this company’s response to this issue.