Mrs. FieldsReviews of mrsfields.com

Placed online order 12/11/25 and a delivery date of 12/15/25 was assigned at checkout. I received an email with the order number. I waited until the delivery date until I checked and saw the order was never even confirmed let alone delivered. Sending an email request for info is useless. Customer call center was a 30 min hold only to be told the agent "will refer to a supervisor" who is to email me later (?). I have a feeling this order won't even make it before Christmas.

The worst company to work with when doing a fund raiser. They never shipped out my cookies. I had to reach out to them to find out what’s going on and they gave some excuse that they don’t ship to a business. Someone should have reached out to me and told me but now going on over 2 months and I’m still waiting.. customer service stinks!!

DO NOT ORDER FROM THIS COMPANY I ordered cookies for a funeral gift after I paid for the order it said it would come a week after the funeral What will I do with cookies I called the company within an hour and asked if there was any way to get them sooner they told me they went out already REALLY are you kidding me it was less than an hour DON'T GET FOOLED WITH THIS COMPANY

I received a tin of Mrs. Fields assorted cookies. They were awful! They were loaded with excess sugar and had an unhelathy, chemical taste. I would be embarassed to send her cookies as a gift to anyone.

Ordered a cheese and tomato toastie from the airport joint! Came back like a pancake! Burnt bread and hardly any cheese! $8.70 ! Any joints which make toasties and charges well above $5 should be using the right bread, Pana Di Casa! Not cheap skinny white loaf bread which becomes like a pancake in a sandwich press!!

I placed an order from my granddaughter fundraiser. I never got the order. I called and the were rude and left several vm's. I had to keep calling to get a hold of someone. When I did they were not helpful and will never order from them again.

I ordered many tins for New Year's gifts on 12/23/24. After typing in all of the addresses (took a long time) and paid for them, it told me they would be delivered 1/1-1/5. I wasn't happy they needed so much time to ship them, but since I had just spent a lot of time ordering them, I didn't cancel the order. They came straggling in all throughout the month of January, and 2 of them had the address chopped in half by their system. One never even made it, and I had to call to have a replacement sent. NEVER AGAIN.

I recently had the same experience as the others have posted here. I ordered cookies for "expedited shipping" at a charge of $14.95. The order date was 12/16/24 with a delivery date of 12/19/24. The confirmation email came saying the delivery date was going to be 12/26/24. Since the order had already gone through and charged to my card, I did not cancel it and decided I would call the company after Christmas to find out why $14.95 is really not a expedited shipping. I called and waited, and waited for a live person. Finally the call was answered by a customer service rep named Nicky. She needs to go to customer service school as her manner was quite confrontational, she did not listen to me, and in fact, talked over me as I was trying to speak. Now the bigger problem became the company's customer service department's behavior. I requested a manager and received a call back from a manager. I explained why I had called, questioned the $15.95 charge for expedited shipping that wasn't expedited, and complained about the customer service rep's attitude. I was told I misunderstood the shipping charge and that $14.95 is charged for all orders. I was also told that I had received a confirmation email stating that I had selected 12/26/24 as a delivery date. I don't think any of that was correct but i could have been wrong. What is unacceptable is the customer service rep's attitude and behavior that does not represented the company well at all. I have used Mrs. Field's for business gifts but I will not anymore. There are other companies, including local companies, that charge far less and deliver better customer service.