Mrs. FieldsReviews of mrsfields.com

I placed an order with Mrs. Fields for an assortment of cookies and specifically expected to receive a variety of different flavors. Instead, my order arrived with only two types of cookies, which was not what I ordered. What made the experience even more disappointing was the way the issue was handled. When I reached out to have the order corrected, they did not make any meaningful effort to resolve the problem or make things right. When you pay for an assortment, you should receive what you ordered—or at the very least, the company should take responsibility when they get it wrong. Unfortunately, that was not my experience. I would strongly advise against ordering from Mrs. Fields. There are plenty of other companies that will provide better customer service and actually stand behind their orders.

I must say, I am very disappointed with the Mrs Fields peanut butter cookies that I got in Los Angeles at the Fox Hills mall. The cookies were mashed together and looked almost like they weren’t even done therefore, I will be given a rating of less than a star.

Purchased 2 boxes of these cookies at Ollie's because of the price. Do not let the box fool you, they are tiny. Open the box, cookies are wrapped in a nice big sleeve fitting in about 4th of the bag. One bite it's gone. What an absolute joke !

I purchased 2 tins for my receptionist and they never received them. Mrs. Fields states they did but will not provide the proof from Fed Ex and Fed Ex says it must come from them. I am out the money and no cookies. Not impressed at all. Will go elsewhere to send cookies.

We placed a large order (over $500) with Mrs. Fields to send cookies to our clients as gifts. During checkout, it indicated that a note or message would be included with each delivery so recipients would know who the cookies were from. However, when the cookies were delivered, none of our clients knew they were from us. We later learned that recipients were apparently expected to scan a QR code to see the message, but this was never clearly communicated to us as the sender, nor was it obvious or noticeable to the recipients. Several clients either didn’t see a QR code at all or didn’t know to scan it. Unfortunately, this completely defeated the purpose of sending client gifts, as no one knew who sent them. The cookies themselves were fine, but the gifting experience and communication process was very disappointing. If messages are only accessible via QR code, that needs to be made extremely clear to both the purchaser and the recipient.

Don't believe there worthless shipping BS there full of shit!!

The worst company to work with when doing a fund raiser. They never shipped out my cookies. I had to reach out to them to find out what’s going on and they gave some excuse that they don’t ship to a business. Someone should have reached out to me and told me but now going on over 2 months and I’m still waiting.. customer service stinks!!

DO NOT ORDER FROM THIS COMPANY I ordered cookies for a funeral gift after I paid for the order it said it would come a week after the funeral What will I do with cookies I called the company within an hour and asked if there was any way to get them sooner they told me they went out already REALLY are you kidding me it was less than an hour DON'T GET FOOLED WITH THIS COMPANY