Mrs. FieldsReviews of mrsfields.com

I placed an order on 2/16/26 and was expecting it to be delivered by the 19th. Spoke to the customer Rep. and he explained that i should have seen the email stating the delivery was pushed back because the company actually put the order on 2/17/26. I explained to him that i trusted the date that was originally given to me and just saw that the order was confirmed. He made sure to make me feel it was my fault for trusting Mrs. Fields emails and not reading the fine print. I suggest that there is in bold letters stating "YOUR ORDER WONT BE DELIVERED UNTIL THIS DATE"

Placed online order 12/11/25 and a delivery date of 12/15/25 was assigned at checkout. I received an email with the order number. I waited until the delivery date until I checked and saw the order was never even confirmed let alone delivered. Sending an email request for info is useless. Customer call center was a 30 min hold only to be told the agent "will refer to a supervisor" who is to email me later (?). I have a feeling this order won't even make it before Christmas.

Mediocre too sweet cookies with no flavor. Got it by mail as a gift, tried all then threw them away. One was a big sugar cookie with gobs of frosting and Absolutely no taste. Others tasted like cheap packaged from the grocery shelves.