Mr. Rooter PlumbingReviews of mrrooter.com

I originally gave Mr Rooter a very favorable recommendation as their price was so much better than the other providers I checked with. However, since hiring them to pull our toilet and unclog the drain our toilet's water supply line has developed a slow leak for which we cannot find any resolution from Mr. Rooter. We have rearranged our work schedules on three separate occasions for appointments they scheduled, but never showed or phoned to cancel with us. I have made numerous calls to speak with a field manager and have yet to hear from anyone. This experience has been going on for over a month. So disappointed with my experience with Mr Rooter.

Chris Carr was efficient as far as testing my water for hardness, and finding things he could improve on plumbing-wise. He is a vivacious salesperson. However, I am not happy with him removing the main shutoff to my house- the only access I had - without telling me in advance. He left for about 45 minutes, leaving the water off, and removed my water softener I paid over $500 for, and at the same time decided himself to remove the shutoff valve, which was not very old. He said it "wasn't really working anyway, letting a trickle through". Why wasn't I consulted on something I was paying for, on MY HOUSE? I am the owner of the house. In addition, Chris left a big mess at the end of my driveway. He left the water softener on the moving truck, and it tipped over, spilling salt at the end of my driveway. A pile of salt that melted halfway down the street across from my house, and it's still there 3 days later. I am having an open house this weekend to sell it, with salt on the driveway and ditch. Something is wrong with how this was done.

Mr Rooter company uses a call center to pass on messages. My complaints are about the call center. My water heater needed to be replaced under warranty and Reem said we needed same company who put in 5 years ago. Very first call, they did fine. Got a service tech up here within 3 hours. After that service went down hill. Needed to talk with tech or manager in Colorado Springs. They said they’d post call as urgent. Didn’t happen. Next call I asked for direct number to Springs office, the gal said she was the person in the springs… told me she’d pass my info on. That was all last week. Today 7-28-25 I called and yelled at the call center gal. Finally a half hour later I got a call from the manager in the Springs. Got all details resolved and my water heater will be replaced on Wednesday. Those people in the call center need serious training or get fired.

I’m writing regarding the recent sewer line work performed at our property in Colorado Springs, supervised by Zach Croley with Mr Rooter. The overall process quickly became problematic, costly, poorly managed, and they sell you on 'scare' tactics with no honesty. After removing a toilet for a camera inspection revealed a blockage possibly caused by a branch, we were quoted $7,800 for replacement. Under pressure and uneducated in the world of plumbing, we agreed to a “discounted” $6,800 rate and immediate start. The crew immediately dug about 15 feet down to access the pipe to replace, hitting our underground electric AND the well water line. This could have been avoided with proper utility flagging and communication, which was never done, and is illegal come to find out! Compounding the issue, we later learned from a second opinion (Dan’s Drains & Diggs) that the same job could have been done using a trenchless liner system with zero landscaping damage. That company also identified a missed cleanout and septic access point, that Mr Rooter completely overlooked – there was no need to remove a toilet in the 1st place and could have unclogged the drain using this access point. What’s more concerning is that Zach initially said our remaining line to the house looked fine, only to later push a $4,500 CIPP lining add-on for just 4 more feet—raising the total to over $11,000. No evidence of old 'Orangeburg' pipe was shown to us, and we now question whether that additional replacement was even necessary, or actually, any of the work! We had to bring in our own well company to properly repair the water and electrical lines they damaged! Our yard, railroad ties, underground electrical cord, and landscaping retaining wall has been left in need of major damage with quotes over 10k to repair, creating water drainage / flooding issues, at our expense. The tree next to the retaining wall now has root damage, and might have to be removed too. I will report them to the BBB and any other entities for their shoddy services. PLEASE do your homework and read these 1 star reviews before you are soon writing your own 1 star review. And watch how they reply to my review (they might say ’We don’t recognize your name in our system’..or ‘We cannot find your address in our system’..WOW...how can I make this up?? So sad we have such con artists within our own community here in Colorado Springs that are still in business.

I paid out 80K to have the sewer lines redone in the building. Project started over 8 months ago and now that I have everything in order and ready to finish they are NOT going to reinstall anything so I now have to pay another company to come and complete this project. I have never worked with a company that has been such a fight to get things done. I have to wonder if the city inspections was done properly before they back filled everything. Devin Hammock is the worse person to ever try and get things scheduled as he will never return calls emails nothing. This company will never come in the building ever again and I will never refer them to anyone ever. biggest POS company I ever done work with. Hope you go broke real soon so others don't have to fight this issue. I would give them less then 1 star if this system would let me. USLESS

Mr Rooter charged me $827.00 to replace a kitchen faucet! This particular Delta faucet, retail’s for $225.00 on Delta’s website. Normally I would have replaced the faucet myself, but I am now in my seventies and have a hard time getting down under the sink. The installation took less than thirty minutes. I called the Customer Service Manager to give him an opportunity to explain the excessive cost. He listened to my complaint, but basically just said that’s what they charge. I feel like I just got mugged! I don’t plan to use them in the future.

Our family recently had a distressing experience with this plumbing company, which overcharged my elderly mother. For a relatively simple plumbing job in her basement, the company overcharged her by $3,900. When I tried to resolve this issue, management was elusive, avoiding direct communication. The only response I received was an unprofessional email from management that was dismissive and insulting. Worse still, they contacted my mother again, causing her discomfort and pressuring her into saying everything was okay. This behavior was completely unacceptable. This company's actions reveal a complete disregard for customer service, as they seem more focused on exploiting their clients financially. If you're looking for ethical and compassionate service, steer clear of this business. Their priority is profit, and they're willing to place vulnerable individuals into debt without a second thought. For the sake of your peace of mind and your finances, keep your distance from this company!

They came in timely manner, but charged us $285.00 just to cu a small piece off of our ice maker on the refrigerator, wasn't here no more thana hrs. If you can find someone else I strongly suggest you shop around.