Jack P Allen J.
Have not received.
Have not received.

MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 4,835 reviews with 1 star · Clear filters
Jack P Allen J.
Have not received.
Kathy
While I ordered a bed for my dog the first part of December, it still hadn’t arrived. Our local post office tracked it for me last week and said it was still at a post office about 2 hours from my home.
Ti
I just received a request from you to review the purchase I made on 12/14/2024. I contacted you Christmas eve to inquire and you couldn't even tell me where the item was in transit. It is 01/05/2025, and I still have not received this dog bed. Get your service level fixed.
Stever K.
Deceiving company. My order hasn’t even been shipped for 3 weeks. They keep lying how the package “ left “ their facility to USPS, when in matter of a fact it haven’t. They print the label so it looks like its shipped when its not. I have had multiple conversations with them about canceling the order since this was meant to be as a gift for Christmas. It’s January 5th and my item is still “ processing “ They claim that they are unable to cancel the order and I can return it when I receive it - return costs covered by the buyer. Not going to happen
Rita B.
Ordered 12/14 Still not received! Totally unacceptable!
Joshua M.
I ordered my product last year and still haven’t received it. Also, the pet that this was for has since died so they won’t get to experience it. I’m sure that both of these incidents are atypical and somewhat coincidental. However, on the fluffy friend side of it all, I don’t understand how hard it is to ship a pillow. Finally, how does Mr fluffy friend send an email asking for feedback, and still no word on when I’ll receive my product? Is this all a scam? Who knows, because no actual person has communicated anything to me ever. If I do get my pillow I’ll def let the internet world how great it is or isn’t. Until then, it’s all a mystery.
KD
Same as many others. Ordered Item on 12/9/24, today is 1/5/2025 and STILL NO ITEM. Of course, the low-lifes in Customer Service keep telling my it's on its way. Company sucks, CS sucks.
Christine S.
Still waiting for my dog's bed to arrive. It's been 22 days since I placed my order. Nowhere did they indicate there would be these long, long long shipping times. If only they had offered expedited shipping, which I of course would have opted for if I had known how long it would take. Where do they ship from, Outer Mongolia? My poor pub still awaits. He's sad , and I'm mad.