MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

Showing 4,835 reviews with 1 star · Clear filters

michael C.
Jan 6, 2025
I haven’t received my order
I haven’t received my order, so there’s nothing I can review about the product. I was charged for it; the money came out of my account last month, but no product and no updates on the order.
Response from MrFluffyFriend™Jan 28, 2025
Dear Michael, I completely understand how concerning it must be to be charged for an order you haven't received, and I apologize for any worry this situation has caused you. After carefully checking our records, it shows here that your order was delivered on January 10, 2025. We realize this information may be unexpected, and we want to ensure you have the support you need to clarify the situation. Please feel free to contact us at [email protected], and we will do our best to assist you further and address any questions you may have. Thank you for your patience, and we look forward to resolving this for you.
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Bill W.
Jan 6, 2025
Ordered Bed on 12/15 and still waiting…
Ordered Bed on 12/15 and still waiting for it to show up. Reached out to Customer Service (Completely Useless) and was told check the tracking information. Last thing posted on tracking is Dec 17.I was so excited to get this bed for my Dog but should have done more research on the company. Like they say live and learn!
Response from MrFluffyFriend™Jan 28, 2025
Bill, we sincerely apologize for the inconvenience you've experienced with your order. We understand how disappointing it is to wait for something you were excited about, especially for your beloved dog. Please know that your bed was delivered on January 10, 2025. We have notified the assigned team member to contact you shortly to provide further assistance and resolve any concerns you may have. Thank you for your patience.
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Arlene B.
Jan 6, 2025
We never received this!
We never received this!! Said it was sent December 16th and today is January 6th. I’ve tried to contact the company but get no response. I’m beginning to think I was scammed.
Response from MrFluffyFriend™Jan 28, 2025
I understand how concerning it can be when an order does not arrive as expected, and I'm here to help, Arlene. Our records indicate that your order was marked as delivered on January 11, 2025. The team member who is handling your order has been notified and will be reaching out to you shortly to address any further questions or concerns you may have. Your satisfaction is important to us, and we’re here to ensure that everything is resolved to your liking. Thank you for your understanding and patience during this time.
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matthew a T.
Jan 6, 2025
No product recieved after 20 days plus
Ordered bedding in mid dec. Got confirmation of usps label created in 12/20. As of this am 1/06/25-still no confirmation that package is on the way, Am told to have patience-but over 20 days to ship product-!! Absurd. No phone or live chat to contact Terrible customer service.
Response from MrFluffyFriend™Jan 28, 2025
Hi there, Matthew! I understand that waiting for an order, especially when it's over 20 days, can be very challenging, and I appreciate your patience during this time. Upon checking, your order was delivered on January 21, 2025, to your front door or porch. If you have any further questions or need additional information about your order, please feel free to reach out to us at [email protected]. We are here to assist you.
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Johanna
Jan 6, 2025
I haven't received it yet and I ordered…
I haven't received it yet and I ordered it in mid December.
Response from MrFluffyFriend™Jan 28, 2025
Good day, Johanna! We truly understand how unsettling it can be not to receive your orders as expected, and we want to assure you that your feelings are important to us. After reviewing your order details, we can see that both of your orders were delivered on January 14, 2025. Rest assured that a dedicated team member will be reaching out to you shortly to provide further clarification and assistance. Your experience is paramount, and we are here to help you every step of the way.
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Nancy N.
Jan 6, 2025
Sadness
Haven’t received it yet. Since Dec. 22
Response from MrFluffyFriend™Jan 28, 2025
Hey there, Nancy! Thank you for sharing your feelings with us. We truly understand how disheartening it is not to have received your order since December 22. Your experience is incredibly important to us, and we want to assure you that we are here to help. After checking our records, we can confirm that your order was successfully delivered on January 15, 2025. We understand that this may come as a surprise, and we sincerely apologize for any uncertainty this may have caused. The team member who is handling your order will be reaching out to you shortly with further information and assistance. We are committed to ensuring that your experience improves and that your needs are addressed promptly. Thank you for your understanding and patience during this time. We appreciate your trust in us and look forward to resolving this matter for you.
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Mickey H.
Jan 6, 2025
I have never received the bed I ordered…
I have never received the bed I ordered over 3 weeks ago and no one responded to my emails about where it is. Not happy at all
Response from MrFluffyFriend™Feb 10, 2025
Dear Mickey, We’re sorry to hear about your experience and understand how concerning it is to not have received updates on your order. After carefully checking our records, we can see that your order was delivered on January 13, 2025. We want to make sure you receive the best possible assistance, so if you have any additional concerns or need further support, please don’t hesitate to reach out to us at [email protected]. We’re here to help.
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Eric A.
Jan 6, 2025
Failed to ship in a timely fashion (at…
Failed to ship in a timely fashion (at all at this point). When status was directly requested, they responded by passing off responsibility for the delay to the shipping vendor, when in fact, the shipping vendor had not yet received the goods. Three weeks after the order was placed, that status has not changed, and the shipping vendor still does not have the goods. Completely unsatisfactory performance across the board. They took the order, charged the card, failed to ship what was ordered and then customer service lied about it when contacted.
Response from MrFluffyFriend™Feb 10, 2025
Eric, we understand how frustrating it can be to experience delays, and we truly appreciate your patience. Upon checking our records, we can confirm that your order was successfully delivered on January 13, 2025. If you have any concerns regarding your order or need further assistance, please don’t hesitate to reach out to us at [email protected]. We’re here to help and want to ensure you’re fully satisfied with your experience.
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