MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
Also known as
mrfluffyfriend.com
Website
mrfluffyfriend.com
Category
Pet Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I have not received my purchase even though my credit card has been charged for it
Response from MrFluffyFriend™Jan 17, 2025
Hello Cyndy,
We completely understand how upsetting this situation must be for you, especially after you've been charged but haven’t received your purchase yet.
We are actively working on this, and our team member who is already assisting you will be reaching out shortly with an update. We truly value your patience and understanding, and we’re committed to resolving this for you as quickly as possible
AZ
Angela Z.
Still no product
Still no product. Is this fraud? Product paid for. My dog needs a major surgery and this looked like the perfect product to keep her comfortable while she is recovering. Quite upset.
Response from MrFluffyFriend™Jan 17, 2025
Hey Angela,
I’m truly sorry to hear about the challenges you're facing, especially given your dog's upcoming surgery. We completely understand how important it is for your pet to be comfortable during recovery.
A member of our team is already looking into your concern and will be reaching out to you shortly with more details about the status of your order.
We appreciate your patience as we work towards getting the product to you.
DO
Donna
I ordered 2 dog beds on December 18th
I ordered 2 dog beds on December 18th. I have not yet received them. There has been no activity on the tracking since December 21st. E-mailed the company yesterday, still no response. I need new beds just refund me and I will go elsewhere.
Response from MrFluffyFriend™Jan 17, 2025
I completely understand how disappointing this must be for you, especially after such a long wait, Donna. Your situation is important to us, and I apologize for the delay in communication. I want to reassure you that our team is actively working on a resolution, and due to the high volume of emails, responses may take a little longer than usual. Rest assured that the team member assigned to your order will be reaching out soon with an update.
Your patience is greatly appreciated, and we are committed to finding the best solution for you as quickly as possible.
MP
McCrabby P.
Like other negative reviews
Like other negative reviews, company is lacking in many areas. Bottom line, what finally arrived was inferior to what was shown on website, especially noticed when I was perusing my local pet store and saw another comapanys offering of exact type of bed with way better fill material. I’m annoyed I got misled by their pretty website and aggressive advertising. I do not recommend going with this product. 150$ lesson learned
Response from MrFluffyFriend™Jan 18, 2025
Hey McCrabby,
I truly understand your frustration, especially after putting trust in a product that didn’t meet your expectations. We deeply regret that your experience was not as expected and that the quality of the bed did not align with what was advertised.
We’ve tried searching for your order based on the name provided, but unfortunately, we couldn’t find a match in our system. To assist you further and find the best possible solution, please reach out to us at [email protected]. We’re here to help and want to make things right for you. Thank you for your patience.
JC
JustAnswer C.
NO COMMENT. DO NOT ORDER FROM THIS COMPANY!!
Not only has the bed not arrived a month after ordering and paying for it, but I have reached out to their supposed customer service at least 5 times and as of today I have NOT RECEIVED ANY RESPONSE!!!!!!!!! Pretty disgusting customer service, or lack thereof. I will never order for my other dogs from here again!😡
Response from MrFluffyFriend™Jan 18, 2025
Hi there,
We understand how important it is to receive the products you’ve ordered, especially for your pets, and we truly regret that you’ve had such an experience with your order.
We’ve checked our system, and it shows that our team has been actively responding to your emails. It’s possible that some of our responses may have ended up in your spam folder, so we kindly suggest checking there. Rest assured, one of our team members will be reaching out to you shortly to assist further and ensure this is resolved as quickly as possible.
JL
James L.
I wouldn’t buy here
It’s been almost 1 month since I placed my order. They created a USPS label and it hasn’t moved since. I’ve tried to cancel once, they assured me everything was moving it was USPS for not updating their system. I’ve now 2 weeks later requested my order cancelled. Do not order anything from this company. Very unsatisfied customer. JLL
Yes, I did finally receive my product even after 2 request at cancellation. The product I received was far from what was advertised, I get it deceptive pictures. I still would never recommend this product. Pro china quality products.
Response from MrFluffyFriend™Jan 18, 2025
Thank you for sharing your feedback, and we genuinely apologize for the experience you’ve had, James. We can understand how disappointing this must be, and we truly appreciate your patience.
After reviewing your order, we see that both of your orders were successfully delivered on January 14, 2025. We’re sorry if there was any confusion regarding this, and one of our team members will be reaching out to you shortly to offer more details and assist with any further concerns. Your satisfaction is very important to us, and we are here to find the best solution for you.
LK
lisa K.
Is this a scam?
Well, the rating might have been better had I actually received the product I've ordered and paid for. Ordered on the 5th of December.. Still have no pet bed..
Response from MrFluffyFriend™Jan 18, 2025
Hello Lisa,
We truly appreciate you taking the time to share your thoughts, and we are sorry that your experience has not been as expected. We understand how important it is for your order to arrive as quickly as possible, and we want to ensure this situation is addressed.
Our records indicate that your parcel was delivered on January 13, 2025. It’s possible that our previous update might have ended up in your spam folder, so we kindly ask you to check there as well.
If you still cannot find the order, please don’t hesitate to reach out to us again at [email protected], and we will look into it further to resolve the issue as quickly as possible.
AM
Amy
Please do not order from this company
Please do not order from this company. The pictures are very misleading. All the comfy look comes from the sides, but the bottom is very flimsy. I used it on a tile floor and my dog wouldn't sit in it. When I pressed the bottom of the bed, I could feel the hard tile. It needs to have memory foam on the bottom.
***But here is the worst part- Please read!
When I went to start a refund, they took a very long time to get back to me. When I finally heard back the process is very lengthy. The bed needs to be return in its original packaging and shipped to China, all at your expense. Even then they said that when they receive the product, your request will be either approved or denied! So much for the 100% satisfaction guarantee! Save yourself the aggravation and but the $20.00 bed at Costco.My dog loves it.
Response from MrFluffyFriend™Jan 18, 2025
Dear Amy,
Thank you for sharing your experience with us. We truly regret that your recent purchase did not meet your expectations, and we completely understand how unsettling this situation must be for you. We want to ensure that every customer has a positive experience with our products, and we’re genuinely sorry that we fell short of that this time.
We’ve carefully reviewed the details provided, and it appears that we were unable to locate your order using the information available. However, we do see that you've already been in contact with a member of our team. Due to a higher volume of inquiries, responses have taken a little longer than usual, and for that, we sincerely apologize.
We genuinely want to make things right, so we kindly ask that you reach out to us again at [email protected] with your order details. We are committed to working with you to find the best solution, whether it be an exchange, refund, or any other option that works best for you.
Your satisfaction is extremely important to us, and we appreciate your understanding and patience as we resolve this matter for you. We look forward to hearing from you and providing a solution that will help restore your confidence in our brand.
