MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
Also known as
mrfluffyfriend.com
Website
mrfluffyfriend.com
Category
Pet Stores
Listed on Five Star Index
2026
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The company replied to 99% of reviews.
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Most recent review: October 2026.
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Great dog bed! The largest bed isn’t quite as fluffy as I expected it to be. But the medium sized one is nice and full.
Response from MrFluffyFriend™Jan 20, 2023
Hi, Katie. Getting positive feedback from fur parents we serve is always a joy. We try to constantly improve them with helpful feedback like yours. Thanks a lot!
- Team MrFluffyFriend™
KI
Kim
The bed is definitely fluffy and our…
The bed is definitely fluffy and our little Yorkies love it, only thing that could improve is shipping time, we expected it by Christmas and it arrived after New Year’s
Response from MrFluffyFriend™Jan 20, 2023
Hi, Kim. Getting positive feedback from fur parents we serve is always a joy. Thank you for pointing out to improve our delivery services in the future. I want to assure you that your feedback does not go unnoticed.
-Team MrFluffyFriend™
MS
Mr Steve P.
Some good, some bad
Some good, some bad.
I ordered an XL bed and inadvertently chose the wrong colour, so wrote immediately. The following day I had an email from Mary, who has been superb throughout, confirming it had been changed to the "grey" I wanted (only because the first colour would have shown dirt immediately).
I wrote again three weeks after order as it hadn't arrived as anticipated and then discovered it had been delivered down the road that very day (we're very rural) and collected it from the neighbour. I was surprised at the small size of the package, and the battle to open it was epic (never seen so much tape!) but eventually we fought our way into it. What fell out was dark blue, not grey, and if it's "Extra Large" I'd be more than a little surprised - there's no way to tell because there's NO label on it at all. In the UK that is, I believe, illegal, and MrFF should look into that. I confess too that it doesn't much resemble the advertisements we saw in the Daily Mail, being rather flatter and less substantial than we expected.
Put it down on the floor - and were concerned our border collie would hate it - too small, smelt rather chemically (now gone), not very well padded etc. He jumped in, circled like a cat, laid down - and hasn't left it except for walks since.
Having read all the reviews since, I'm struck by the obvious fact that the 1stars totally outnumber everything else. I can to some extent sympathise with some of them - but I can't argue with the fact that the dog appears to love the thing. Some of what I've seen, particularly the lack of labelling and also a "100% money back guarantee" that attracts shipping costs greater than the item's value, would possibly breach UK Consumer laws, I think, and the fact that you have to return items to China when it's supposedly an American product is telling. And there is NO WAY I could ever have squeezed it small enough to make it worth the effort!
Would I recommend? Possibly not, given that its appearance is way off the adverts. Would Barney? Definitely. And it's his bed and he has four paws - so four stars is HIS rating.
Response from MrFluffyFriend™Jan 20, 2023
Hi, Steve. We are sorry for your negative experience with us. Thank you for pointing out to improve our product and services in the future. I want to assure you that your feedback does not go unnoticed. Our sincere apologies for the inconvenience caused.
-Team MrFluffyFriend™
DK
Debra K.
Apparently worth the wait
The two dogs squabble over who gets the fluffy new bed, so it's clearly a hit with them. But it took a very long time to get to us....
Response from MrFluffyFriend™Jan 20, 2023
Hi, Debra. Getting positive feedback from fur parents we serve is always a joy. Thank you for pointing out to improve our delivery services in the future. I want to assure you that your feedback does not go unnoticed.
-Team MrFluffyFriend™
SM
Sheila M.
The result for my friend Jazz who…
The result for my friend Jazz who loves her bed
Thsnkyou
Response from MrFluffyFriend™Jan 20, 2023
Hi, Sheila. Nothing makes us happier than knowing your pet loves the bed. Thank you so much!
- Team MrFluffyFriend™
TP
T & P G.
Great other than long delivery time.
Great other than long delivery time.
Thanks
Response from MrFluffyFriend™Jan 20, 2023
Hi there. Appreciate your feedback. Thank you for pointing out to improve our delivery services in the future. I want to assure you that your feedback does not go unnoticed.
-Team MrFluffyFriend™
CY
Cynthia
Could be perfect
Loved the color the texture but the fullness was a little lacking and what looks a little firmer on the ad is well flatter in person.
Response from MrFluffyFriend™Jan 20, 2023
Hi, Cynthia, Getting positive feedback from fur parents we serve is always a joy. Thank you for pointing out to improve our product in the future. We try to constantly improve them with helpful feedback like yours. Thanks a lot!
- Team MrFluffyFriend™
DC
Debbie C.
My dogs took to the new beds right…
My dogs took to the new beds right away.now we will see if they hold up.
Response from MrFluffyFriend™Jan 20, 2023
Hi, Debbie. We are thrilled to know your dog likes the bed. This review made our day!
- Team MrFluffyFriend™