Martie
Great product but horrible communication
Let me first state that my pets absolutely love the blankets, and couch cover I purchased. This was my second purchase. We also have very large dog bed. These products are soft and cuddly and my dogs and cat snuggle right into them. For their sake I would purchase again. However communication from this company is awful. I received the bill on my credit card before I ever received the product. There is a disclaimer that states shipping could take a longer than usual amount of time. This being the case I think 2 things should happen. Credit cards should not be billed until product is shipped. Second, follow up emails or text on the progress of the order would be much appreciated. It took so long I began to wonder if this was a fraudulent company. As I said this was my second order. I believe the first time I order it was through Amazon and not direct from the company. That was last year for Black Friday. The order came fast. The product is great, your pets will thank you but if you need it fast don't order from this company.
Response from MrFluffyFriend™Feb 12, 2023
Hi Martie! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!