MaLinda
Two beds- 1 as described 1 not...
Order was on time and the beds are pretty close to as described. Here is what I experienced: 1. I ordered two beds at the same time. They shipped separately and arrived about 3 - 4 days apart. No big deal. 2. They were vacuum sealed with no instruction to fluff or to just let re-shape naturally. There are also no instructions for washing (and I say that because I know in the description they say they are fully washable, but it would be nice to know how they recommend cleaning. 3. The 2 I ordered were different sizes (I ordered a large and an XL). The XL came first. Its a nice large size and will work for just about any dog over 80 lbs. I got it for my 65 lb dog because he likes to stretch up. However, I find him using the L bed more - he likes to curl right up in it and let it hug him. 4. I think the XL is too big for him mainly because (and here is my COMPLAINT): The Large bed is in perfect condition. The large bed middle stuffing is firm (in a comforting way and all together) it sinks inform the rim of the bed that is designed to HUG your dog. The XL middle is fragmented (not to much of a complaint, but there is a difference in quality) AND the rim of the bed isn't as raised as on the large so it's almost as if they look like two completely different beds. NOW, I didn't contact the company and should have, but with the holidays it was past the 30 day return period. I don't know if this is a design flaw and one that just was made wrong or if the XL is just too big and doesn't hold shape the way the smaller bed does. My dogs seem to overall be happy with the bed. My smaller dogs enjoys the bigger bed and my large dogs (likes both, but happily curls up in the smaller bed). When the got the beds on Christmas morning, like many reviews, my one dog jumped right in and stayed there opening his presents. He loved the bed immediately. My other dog, who honestly is curious and slightly nervous about ANYTHING new, took a while to get use to the bed or even go on it. I would highly recommend that the beds air out a few days before giving the bed to your dog. Due to the vacuum seal they smell a lot like plastic. So we let the beds air out for almost 2 weeks- but again they were Christmas gifts so they weren't getting them until Christmas. I hope from this review, the company reaches out to explain the differences in the beds and if this is normal. I also hope customers will know if you get an XL it may not be as described and maybe that's normal and maybe not. But again the Large one is exactly as described. MrFluffyFriend, if it is not normal I would love to exchange it even though I ordered the bed in Nov. Received in December and didn't give to my dogs until Dec. 25th.
Response from MrFluffyFriend™Jan 20, 2023
Hi, MaLinda. Thank you so much for taking the time to leave us this amazing review. We are sorry for your negative experience with us. Thank you for pointing out to improve our product and services in the future. I want to assure you that your feedback does not go unnoticed. - Team MrFluffyFriend™


