MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
Also known as
mrfluffyfriend.com
Website
mrfluffyfriend.com
Category
Pet Stores
Listed on Five Star Index
2026
About these reviews
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The company replied to 99% of reviews.
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Most recent review: October 2026.
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Bought a bed for std poodle puppy in April 2024. It was no where near as soft and fluffy as being advertised. Originally I thought it just needed time to expand after unsealing the vacuum bag. It never expanded. Puppy began tearing holes in it and I finally threw it out at Christmas.
In response to reply below: focus on the fact that it wasn't anywhere near as soft and fluffy as advertised. That was the disappointment and obviously it didn't calm the dog. The stuffing was not luxurious and full and the shag bag covering was easily matted and gross.
Response from MrFluffyFriend™Feb 21, 2025
Jennifer, we're sorry the bed didn’t meet your expectations. While our beds are made from materials we trust, they are not scratch- or chew-proof. If you'd like assistance in finding a larger or more suitable option, feel free to email us again at [email protected]—we’d be happy to help!
JO
Johanna
Voici un avis structuré et percutant : décevant
Voici un avis structuré et percutant :
Avis négatif
Je déconseille vivement cette société. Elle ne prend absolument pas ses responsabilités et demande à ses clients de résoudre les problèmes à sa place. J’ai passé commande et je n’ai jamais été livré. Plutôt que de gérer la situation, ils m’ont demandé d’appeler moi-même la plateforme pour essayer de me faire livrer. Aucun suivi, aucun engagement, aucun service client digne de ce nom. Une entreprise qui se décharge totalement de ses obligations. À éviter absolument ! Jw
Response from MrFluffyFriend™Feb 21, 2025
Cher Johanna,
Nous sommes désolés d'entendre parler de votre expérience. L'un de nos représentants du service à la clientèle tendra la main pour vous aider davantage et aidera à résoudre cette question. Soyez assuré que nous sommes ici pour vous soutenir!
RS
ro S.
Mieseste Firma ever!!!!
Mieseste Firma ever!!!!
Alles nur fake bei MrFluffyFriend!!!
Paket nie erhalten und trotzdem musste ich bezahlen, chinesische Firma die sich unter deutscher Mailadresse verbirgt.
Jetzt nach der Bewertung bekomme ich eine nette Mail wie schon gefühlte 1000x und behilflich war MrFluffyFriend keinesfalls.
Hier meine Bestelldaten: #1223147162
Mrfluffyfriend ist augenscheinlich nur an Profit interessiert, egal was passiert ist!!!!!!
Musste für ein nie erhaltenes Pake 62,20€ bezahlen, es ist Mrfluffyfriend egal, dass ich keine Abstellgenehmigung habe, nie etwas unterschrieben habe, sie verweisen auf den Sendungsbericht der Österreichischen Post, das Paket sei zugestellt worden!!!! Stimmt nicht exakt, denn am Sendungsbericht steht das Paket von MrFluffyFriend ü/62,10 mit der Bestell Nr #1223147261 wurde anscheinend bei meiner Wohnadresse ABGESTELLT!!! worden, ja wohin abgestellt, wohne direkt neben der Hauptstrasse.
Habe bis heute 20.2.2025 das Paket von MrFluffyFriend ü/62,10 nicht erhalten, sowie auch meine Nachbarn wissen nichts davon.
Die Antworten auf die nicht positiven Rezensionen sind leider nicht hilfreich, lösen das Problem nicht.
Der Kundenservice von MrFluffyFriend hat schon zig Mails über diesen miserablen Vorfall bekommen, seit einigen Wochen bekomme ich auch keine Rückantwort mehr.
MrFluffyFriend will anscheinend dieses Problem nicht zu Gunsten des Kunden lösen, lieber noch Zeit vergehen lassen, dann wird der Kunde schon Ruhe geben.
Für ein nie erhaltenes Paket 62,10€ bezahlen müssen ist reine Abzocke, MrFluffyFriend könnte schon längst bei Klarna die Rechnung korrigieren, sodass der Betrag gutgeschrieben wird, die Profitgier von MrFluffyFriend verscheut lieber viele Kunden.
Response from MrFluffyFriend™Feb 19, 2025
Tut mir leid, das zu hören, Rose, aber wir können nichts überprüfen, da keine Bestellnummer angegeben wurde. Bitte senden Sie uns eine E -Mail, damit wir uns dies befassen und Sie weiter unter [email protected] unterstützen können.
GS
Gerry S.
It took them forever
It took them forever. I asked for a refund since my product had not arrived or been shipped. The rep kept thanking me for my patience, but said “regrettably I could not get a refund…” since my order had shipped. Ha, the shipping date they sent me was two weeks after the date I asked for the refund. Do not do business with this company!!
Response from MrFluffyFriend™Feb 19, 2025
Hey Gerry, sorry to hear you're not having a great time with this. We totally get where you're coming from, and our crew's been working hard behind the scenes to sort out your issue. If there's anything more you need, just respond to the email from one of our friendly support folks, and we'll be here to lend a hand.
VV
Victor V.
I ordered two beds at the same time and…
I ordered two beds at the same time and was told that they would arrive in two weeks. The order was placed January 5th, one bed arrived February 8th and the other arrived February 12th. Customer service is terrible. Tracking information is bad. The quality of the beds is not what they claim it is. Never again.
Response from MrFluffyFriend™Feb 16, 2025
Hey Victor,
We are sorry for the delay in the delivery of your package. One of our customer service representatives will reach out to assist you and address your concerns. If you need further assistance, please don't hesitate to email us at [email protected].
RE
redssils
Hi I bought my yorkie a fluffy friend…
Hi I bought my yorkie a fluffy friend bed some time ago
After sleeping in it over night for the first time he started coughing and choking in the morning, This went on for a few mornings when I realised it was the fluff from the bed that was causing it. I changed his bed back to his normal bed with no fluff and he has been alright since. I have placed a cover over the fluffy bed to protect him if he uses it during the day. William.
Response from MrFluffyFriend™Feb 16, 2025
Thank you for sharing your experience, William. We appreciate the feedback! Some pets can be sensitive to fluff, so placing a breathable cover over the bed, as you did, is a great solution. Regularly shaking out the bed and vacuuming any loose fibers can also help. Let us know if we can assist further!
NC
Nitro C.
Requested return before the entire order has even been delivered.
Purchased 2 beds. Two weeks later and one has just arrived. Requested the refund / return details before the second has even been delivered, so that says something don't it.
Don't waste your money on these beds, poor quality, poor stitching, no padding. Literally opened it and went nope.
Now awaiting return details and I've got to cover the return costs, great ! Shop local or somewhere that accepts returns at their cost. Massive Red flag making the customer pay to return, clearly they don't believe in the product enough or deal with so many returns they can't afford too. Either way, stay away.
Response from MrFluffyFriend™Feb 14, 2025
Hi, we always address customer concerns via email. Unfortunately, you haven’t provided an order number in your review, so we’re unable to check your order details. If you still need assistance, please email us at [email protected], and our team will be happy to help!
NJ
Nicole J.
Fake Seite alles kommt überteuert aus…
Fake Seite alles kommt überteuert aus China Temu und so weiter 🤮
Response from MrFluffyFriend™Feb 14, 2025
Hallo Nicole, wir versichern Ihnen, dass wir ein legitimes Geschäft sind, und wir nehmen alle Kundenprobleme ernst. Wir werden Sie per E -Mail an Sie wenden, um Ihre Bedenken zu überprüfen und sie anzusprechen. Wenn Sie in der Zwischenzeit Unterstützung benötigen, können Sie uns gerne eine E -Mail an [email protected] senden.