LADY L.
The customer service was outstanding…
The customer service was outstanding and they ordered me another bed size large round one and apricot incentive for free. I had measured my dog but apparently she needs extra large sometimes you just can't win. They tried but she really doesn't want to use it so I'm really bummed out. The product appears to be pretty soft but it's not like the ones that I've purchased in the past perhaps they changed manufacturing company. But I just want to elaborate on the customer service because they really tried. I would go up inside if I was going to order more I hope this helps others.
Response from MrFluffyFriend™Jul 16, 2026
Hi Lady Lindsey, Thank you so much for taking the time to share your experience. We're delighted to hear that our customer service team was able to assist you and provide a replacement bed in a larger size. While we're sorry to hear that your dog still isn't interested in using it, we truly appreciate your kind words about our team's efforts. Thank you as well for sharing your sizing advice with other pet parents. We hope that, with a little more time, your dog may become more comfortable with the bed, as some pets simply need a bit longer to adjust to a new sleeping spot. We genuinely appreciate your thoughtful feedback and your support! 🐾


