MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

Showing 792 reviews with 2 stars · Clear filters

Johnny Y.
Jan 18, 2025
Why are you guys milking it?
I just placed an order on 6 January 2025, it is the 18th, what is the holdup? According to the tracker, my order has been stuck in Inglewood for 12 days. Why are you guys milking it? Your ad tells me I should get my product within 3 to 5 business days. Is this a hint that I’m getting? Am I about to get ripped off? My dog‘s birthday happens to be on the 29th of this month in January. What do I have to do to get you guys motivated to do your job? I paid for it. Your move is the next move. I’m already putting a review prematurely only because you guys are choosing not to send me what I paid for. From my end when you think that I am in my rights to be suspicious? You decide. You in control
Response from MrFluffyFriend™Jan 27, 2025
Hello there, Johnny! We sincerely apologize for the delay in receiving your order and understand how frustrating this must be, especially with your dog's birthday approaching. We strive to fulfill and deliver all orders promptly, and it’s unacceptable that your order has been stuck for such an extended period. Please know that we are taking this matter seriously and are currently looking into it with our shipping partners. Your trust is important to us, and we want to assure you that we are not in the business of misleading our customers. We truly value your purchase and want to make this right. Rest assured that the team member who's assisting you will be contacting you shortly. We sincerely apologize for the inconvenience and appreciate your patience during this time.
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Lisa L.
Jan 10, 2025
the wait time was terrible--around 30…
the wait time was terrible--around 30 days when told much less and only after I called to complain did I get the bed and cooling pad. The cooling pad slips and bunches up so you have to constantly straighten for the dog to use. The pillow was destroyed first day---my dog chewed on it in front of me-- I caught her in the act and a hole continues to grow and drop fluff out now.
Response from MrFluffyFriend™Jan 27, 2025
Thank you for your feedback, Lisa. We sincerely apologize for the frustrating experience you've had regarding the long wait time and the quality issues with the cooling pad and pillow. We understand how disappointing it is when products don’t meet expectations, especially for your pet’s comfort. Unfortunately, we were unable to locate your order with the information provided. Since you're already in touch with one of our team members, please reach out to us directly at [email protected]. We’re eager to assist you in resolving this matter.
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Doreen V.
Jan 10, 2025
The med bed is to small it should only…
The med bed is to small it should only be for small dogs.and there's no smell other it stinks.Plus it was alot money and it took so long to get.Sorry.
Response from MrFluffyFriend™Jan 27, 2025
Hey there, Doreen! Thank you for sharing your feedback, and we’re truly sorry to hear about the issues you’ve encountered with the bed. We understand your concerns, and we want to assure you that one of our team members is already assisting you with your order. They will be reaching out soon to resolve the matter and make sure everything is taken care of. We always aim to provide quality products and service, so your experience is important to us. We appreciate your patience as we work to address this issue and ensure your satisfaction.
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Teri N.
Jan 7, 2025
The size of the bed is very deceiving
The size of the bed is very deceiving. I ordered the largest bed that was available as I have a large dog. Not an extra large dog just a large dog. This bed is very small compared to what the pics online show and what they say would be a good fit. Sadly it will go to waste as it will be too small for my dog.
Response from MrFluffyFriend™Jan 27, 2025
Dear Teri, Thank you for bringing your concerns to our attention. We truly apologize for the disappointment regarding the size of the bed you received. It’s important to us that our customers are satisfied, and we understand how frustrating it can be when a product doesn’t meet your expectations, especially for your beloved dog. We want to make this right for you! Please reach out to us at [email protected], and our team will be more than happy to assist you in resolving this issue with your order.
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Charles M.
Dec 24, 2024
Dissatisfied with the lack of customer service lacking communication
My order satin Elk Grove for 10 days when I contacted Mr fluffy. There was nothing . They wouldn’t respond now it’s Christmas and our present is still sitting in Illinois. Finally got a response from them yesterday . Stating it’s on its way but tracking shows it still hasn’t moved! Very disappointing wouldn’t recommend this company at all
Response from MrFluffyFriend™Jan 3, 2025
Hey Charles, We're truly sorry for the delay and lack of communication you've experienced. Our customer support folks have been receiving a lot of emails but are working hard to catch up. We understand how frustrating it is, especially with the holiday season. Rest assured, we are actively looking into your order, and we will do everything we can to get it to you as soon as possible. We apologize for the inconvenience.
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Sue S.
Dec 23, 2024
Not a success
The bed has a strange texture which my dog doesn’t seem to like, she’s never used it. It also came with that awful made-in-China smell. I’m very disappointed.
Response from MrFluffyFriend™Jan 3, 2025
We’re sorry to hear, Sue, that your dog didn’t take to the bed and that it had an odor. While the smell is caused by the tight vacuum packaging, and we'll dissipate after a few days, we understand how disappointing that can be. If you’d like, we can offer a refund or find another satisfactory solution. Please get in touch with us at [email protected], and we’ll help resolve the situation as quickly as possible.
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Daniel K.
Dec 23, 2024
I have yet to receive the 2 fluffy beds…
I have yet to receive the 2 fluffy beds I ordered in the 1st part of this month!
Response from MrFluffyFriend™Jan 3, 2025
Daniel, we sincerely apologize for the delay in receiving your order. We understand how important it is, especially as a gift. We are working hard to expedite shipping, and we appreciate your patience. If you still haven't received it by now. Please contact us directly if you need more details on your order status, and we’ll keep you updated.
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Paul
Dec 22, 2024
I am still waiting for the bed to…
I am still waiting for the bed to arrive. Initially told between 7 to 10 days, now on day 14. When I enquired about the delivery date and how much longer, i was told to expect 14 to 22 days!!!! So my dogs Christmas present won't be arriving after all. Most companies gear up for busy times, I just really hope is worth the wait or else it it be going back. Not very impressed with the service.
Response from MrFluffyFriend™Jan 3, 2025
Hello Paul, We’re sorry for the delay and the change in delivery expectations. We understand how disappointing it can be when a holiday gift is delayed. We’re doing everything we can to resolve this, and we appreciate your patience. If you still haven't received the package by now, please contact us directly at [email protected], and we can help expedite the process or discuss options. Thank you for your understanding.
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