MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

Showing 4,835 reviews with 1 star · Clear filters

Lorna C.
Aug 15, 2025
Terrible
Terrible. What a rip off. The price is crazy for what arrives. The bed is flopped over and for £89 it is ridiculous. I requested 2 additional innards but no, I either pay for shipping to return it or take a miserable 15% discount. Not value for money, in any shape or form. Not happy at all. Update: After saying they will send additional innards, this now can't be done. 30% discount or pay to send it back which will cost more than its worth. Please do not buy this bed. You can get way better deals, costing much less for better quality.
Response from MrFluffyFriend™Aug 17, 2025
Hi Lorna, We’re very sorry to hear about your disappointment and completely understand your concerns. Your case is currently being addressed via email by our support team so we can work toward the best resolution for you. Thank you for your patience — we truly appreciate it.
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Cristina Moreno B.
Aug 14, 2025
un desastre
Me parece que me han engañado porque lo que me enviaron no era ni parecido al anuncio. Le faltaba relleno por todas partes y después de haberselo notificado y enviádo fotos del mal estado de la cama se han estado riendo de mi pidiendome tonterias. Lo único que les pedí es que me mandasen mas relleno y no lo he conseguido
Response from MrFluffyFriend™Aug 17, 2025
Hola Cristina, Realmente lamentamos escuchar sobre su experiencia y comprender su frustración. Uno de los miembros de nuestro equipo de atención al cliente ya lo está ayudando directamente por correo electrónico para abordar sus inquietudes y encontrar la mejor solución. Siga por favor las instrucciones proporcionadas en nuestros mensajes para que podamos resolver esto lo más rápido posible. Gracias por su paciencia, estamos aquí para ayudar.
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Alan L.
Aug 10, 2025
Collected our money and refuses to send…
Collected our money and refuses to send product.
Response from MrFluffyFriend™Aug 10, 2025
Hi Alan, We’re sorry to read your review and understand your concern. Please note that your order is still within the 7–14 day transit timeframe we provided, and one of our customer service representatives has already emailed you today with the latest update, so you’re well informed. We appreciate your patience while your package makes its way to you.
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Tana J.
Aug 7, 2025
I’d give a zero if I could
I’d give a zero if I could! This bed is cheap made. My dog will not even sleep on it., The filling is very slick I can’t even feel safe stepping in it. Idk what the filling is but it’s terrible! I’ll never buy another from this company again! I’ve had it for 8 months and either one of my dogs will even touch it., I give Zero stars !
Response from MrFluffyFriend™Aug 7, 2025
Hi Tana, We're really sorry to hear that the bed didn’t meet your expectations — that’s not the experience we want for you or your dogs. We’d love to address your concerns; however, since you mentioned the purchase was from 8 months ago, please note that our 30-day return period is in place to support our customers shortly after purchase. That said, we truly value your feedback and appreciate you taking the time to share it.
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Denise F.
Aug 3, 2025
Lousy product
Lousy product, no guarantee for refund as advertised, size is 1/2 as described. Go to Marshalls or T J Max, better pet supplies at half the price.
Response from MrFluffyFriend™Aug 5, 2025
Hi Denise, We’re truly sorry to hear that you’re disappointed with your experience. That’s never what we want for our customers, and we appreciate your feedback. If there's ever anything we can do to make things right, we’d be happy to help via email. Wishing you and your pet all the best.
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Christien
Aug 2, 2025
Retourpakket naar China
Het kussen was op zich prima, helaas weigerden mijn hondjes om er op te gaan liggen. Van alles geprobeerd, niets hielp. Dus wilde ik van de prima retourvoorwaarden gebruikmaken, dacht ik. Tot bleek dat je de kosten voor het pakket moet betalen: NAAR CHINA. Tsja, dat kost rond de 50% van de aankoop.
Response from MrFluffyFriend™Aug 3, 2025
Hoi Christine, Bedankt voor je review, en het spijt ons echt dat dit zoveel frustratie heeft veroorzaakt. Een van onze klantenservicemedewerkers is al bezig met je te helpen, en je zult binnenkort een e-mail van ons ontvangen. We waarderen je geduld enorm en doen ons best om dit goed op te lossen.
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Mrs P.
Aug 1, 2025
I have requested a return and refund…
I have requested a return and refund seven emails sent so far with no response yet from this company / service dept which promises a reply in 24 hours. Dog bed is very poor quality and filling does not fit the cover so the bed is not fit for purpose now they reply saying l have got to send it back to China and pay import costs here. Or they will give me a discount of £13.50 from £89.00 Now they have offered me 30% off which equates to £26.70 so had to reluctantly accepted as l suspect that the parcel would not get to China in 30 days to obtain full refund!! Not including postage and import tax!.
Response from MrFluffyFriend™Aug 3, 2025
Hi Mrs. Pheby, We're very sorry to hear about your experience and truly understand your frustration. One of our customer support agents is already on it and assisting you now — you should receive an email from us shortly. We’re here to help and will do our best to find a resolution that works for you.
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E S.
Aug 1, 2025
De mand is niet zo fluffy als op de…
De mand is niet zo fluffy als op de foto. Hij is glad Hond durft er niet in. Wil je de mand terugsturen dan kost dat uit Nederland 62 euro. Als ik beter had gekeken had in hem echt niet besteld. Alleen al om de reden dat het dropshipping is.
Response from MrFluffyFriend™Aug 3, 2025
Hoi E. Suijkerbuijk, Het spijt ons oprecht voor de teleurstelling en het ongemak dat dit heeft veroorzaakt. Na controle kunnen we bevestigen dat de terugbetaling zojuist is verwerkt, zoals afgesproken met ons team. Nogmaals onze excuses dat het product niet aan je verwachtingen voldeed, en bedankt dat je ons de kans hebt gegeven om dit op te lossen.
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