ste K.
a lesson learnt....
scammers, tried to cancel the order for the dog bed within 24 hours after realising it had no removable cover. Was told the order had been processed and it could not be cancelled and to return it with the courier as soon as it arrived, however the courier did not knock and just left it outside the front door. I emailed customer services to ask for a return address. They wouldn't give me an address but were offering 10%-30% off if i kept the item. Told them on numerous exchanges of emails i did not want the item but a return address. it took about 2 weeks to get an address out of them which was in CHINA it cost £22 to return it tracked and signed and was told as soon as they had received the item at the factory they would issue a refund I screen shot the post office tracking to say it had been delivered at their factory They kept telling me to wait a few days before they would issue a refund Now they have changed tactics and are not replying to emails after i told them i would involve trading standards and the credit card company Come to the realisation we are not getting a refund. Horrible company to deal with, we ordered the bed at the start of February 2022 ...it's now the end of May and no resolution. I do hope my review will help you stay clear of this company and not lose money like we did... update....we phoned the credit card company this morning and got a full refund...just out of pocket for the postal to china but at least people know now what to do when dealing with this company and i hope this review helps people as i am sure it will Another update...9/6/2022 The company replied to this review asking for us to contact them over our negative experience ...so we did..Guess what...no correspondence...absolute ignorance...just them appearing to try and reconcile and redeem themselves and look as though they are caring, which they are not.. Done with them.. Told them I received my £66 back off the credit card company but they couldn't even bother to reply to my last 6 emails Disgusting company and if there was an option on here to give minus stars I would have chosen that and not the 1 star I gave them. Karma heading their way and I've told them that. Update...15/06/2022.. After 5 months finally received a refund for the total amount of £66 for the bed. Quite happy but the credit card company have already given us the £66 so we will have to give that back. We would have preferred them to reimburse the postage as well which was over £22 to send it back to china , but at least people now know that if you persevere you will get your money back one way or another, just don't bother sending it back to China its too expensive and our package was in customs for over 2 weeks. Hope this review helps everyone concerned
Response from MrFluffyFriend™Jun 6, 2022
Thanks you for sharing your insights with us. It's hard to hear that you had a negative experience. We are working to fix it so that an incident like this never happens again. I am sorry to know about this. Please send us an email. We will be waiting for your message.