Lois M.
X-Large Anxiety Dogbed in Grey
I ordered an XLarge anxiety bed in dark grey and was not advised they were not in stock. I was told it would arrive within 10 days with a possible slight delay due to Covid. I sent an email asking why and did not receive a reply straight away I check the website credibility and receive a response that it was a Chinese Company whose main focus was dog food. Then another email arrived stating that as I was in a hurry It had been despatched. The bed I received was size large dark blue, NOT WHAT I ORDERED AND TOO SMALL FOR THE DOG. I have had to buy a bigger bed here in Australia. Your offer to refund if I returned at my expense not acceptable. You did not honour your contract to supply what I ordered.
Response from MrFluffyFriend™Jul 17, 2022
We sincerely apologize for the bad experience. We definitely would love to settle this matter with you. Can you send us an email again.


