MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
Also known as
mrfluffyfriend.com
Website
mrfluffyfriend.com
Category
Pet Stores
Listed on Five Star Index
2026
About these reviews
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The company replied to 99% of reviews.
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Most recent review: October 2026.
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Delivery took a very long time.
Disappointed with the overall quality for the price and the quality of filling particularly in the base as it clumps and leaves gaps which don't protect pet from cold floors. Refund process way too complicated to bother with including extra costs to return. Don't waste your money.
Response from MrFluffyFriend™Jul 17, 2022
I am sorry to know about this. We are very sorry for any inconvenience this may have caused you. We understand where you are coming from, and we are sorry to hear that you are experiencing this issue.
BO
Boyd
Because as at today we still have not…
Because as at today we still have not received the product. That is a month. Not good enough.
Response from MrFluffyFriend™Jul 17, 2022
I am sorry to know about this. We definitely would love to resolve this matter with you. Please send us an email. We will be waiting for your message.
BE
Ben
Not as advertised
Not as advertised
Response from MrFluffyFriend™Jul 17, 2022
I am sorry to know about this. We try to constantly improve our products and services with helpful feedback like yours.
VD
Very D.
Buyer Beware!
My first response, out of the bag, was this is awful thin. Looking back on it, I should have wrapped it up and sent it back. However, I knew they had a guarantee and I would try it a few days or weeks. My thought was surely it’s more durable than it looks. It is a nice color, burgundy, soft, but not as fluffy as shown. Not even a tiny dog would get surrounded by the stuffing, and I bought the XXL. So right off the bat, thin and not really that fluffy, as the name says.
My dog loves getting presents so he was very excited to receive a new gift. He immediately laid on it. I would have had a hard time getting him off of it. It was late when I gave it to him so we all went to bed with him sleeping on his Mr. Fluffy. However, when we woke up there was stuffing all over the floor. So In only a few hours, it had a fist size hole in it. I did not see him be rough with the bed. I only saw him lay on it. He does like to fluff his bed. I have no idea how it got the whole in it. I am assuming by fluffing.
I contacted the company. Much to my dismay, they only offered me 15% back, a little over $13. So I have the most inferior, most expensive bed I have ever purchased. Most beds last my dog a couple of years, not a few hours. This is the first time and the last time to buy a dog bed sight unseen.
If you have a small dog that lays very still on beds, this will work out fine for you. If you do not, do NOT BUY. I cannot recommend. I sewed the hole closed and the material was super thin. If it wasn’t for the long threads, you could see right through it.
What is very upsetting is they offer a worthless guarantee. I was considering buying some of their other products. I am glad I waited. I will not do business with a company that has false advertising and does not stand behind their products. Just like most pop ads, products and companies are inferior. Stay away!
Response from MrFluffyFriend™Jul 17, 2022
Hello Venus , I am really so sorry about this experience.
We are very sorry for any inconvenience this may have caused you. We understand where you are coming from, and we are sorry to hear that you are experiencing this issue. We try to constantly improve our products and services with helpful feedback like yours.
MS
Maggie S.
The bed is terrible
The bed is terrible. No support Tried to get a refund. No answer
Response from MrFluffyFriend™Jul 16, 2022
I am sorry to know about this. We definitely would love to resolve this matter with you. Please send us an email. We will be waiting for your message.
LT
Linda T.
Dog bed looked nothing like advertised- was like a rug & even when did all measures customer service advised it was somewhat more fluffy but still not like pictured- my dog wouldn’t even sleep on it
Dog bed looked nothing like advertised
Response from MrFluffyFriend™Jul 15, 2022
I am sorry to know about this. We try to constantly improve our products and services with helpful feedback like yours.
KG
Kim G.
This is notvwhat I expected
This is notvwhat I expected, my dog refuses to sleep on it and it has no padding, it's basically a dog bed cover. Over priced rubbish
Response from MrFluffyFriend™Jul 15, 2022
I am sorry to know about this. We try to constantly improve our products and services with helpful feedback like yours.
JS
Julie S.
Ordered a bed 6 weeks ago and still…
Ordered a bed 6 weeks ago and still haven’t received it
Response from MrFluffyFriend™Jul 15, 2022
I am sorry to know about this. We definitely would love to settle this matter with you. Please send us an email. We will be waiting for your message.