Evesham C.
Can't review a no-show
I am sorry to have to write a poor review but you keep asking me for a review, so here it is. I cannot review the actual dog bed as ours never arrived. The initial tracking details were for Covid lateral flow tests, so that rang an alarm bell. Then the item was supposedly at the courier's delivery hub for three weeks in total, never moving. The refund policy depends upon return of the goods, which is impossible if they have never arrived. I had to chase the courier for confirmation that the item was indeed lost, then wait several days for this to be processed. I always try to order from a UK supplier, but I suspect this item was being shipped from Europe, which is a bit of a nightmare after Brexit. So best be forewarned to keep an eye on the tracking of your order.
Response from MrFluffyFriend™Aug 10, 2022
Hello Evesham, Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours.