David O.
Super Slow Delivery and Horrid Smell when opening
Ordered Dec 1st - one arrived Dec 24th, one arrived Dec 30th. Both claimed to be actually shipped on Dec 7th (item arrived at shipping partner assuming drop shipper) - but never actually got to USPS until December 21st to begin actual shipping journey. I understand COVID delays, but the item claimed to be in stock and it too longer than quoted to even get it to USPS to ship “premium” as you have it labeled. Packaging looked like a seven year old wrapped it - probably would have been just as good to do some type of flat rate box. The bed smells awful/toxic when you first open it - it took a few days before my dogs would even go near it. Keep your expectations low on getting it quickly and being able to use it. Glad this wasn’t a gift for anyone. Also open the package in an open area and allow the off gassing to happen.
Response from MrFluffyFriend™Jan 21, 2023
We are sorry to hear about your negative experience. We will take the necessary action to ensure this incident does not repeat itself.


