MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
Also known as
mrfluffyfriend.com
Website
mrfluffyfriend.com
Category
Pet Stores
Listed on Five Star Index
2026
About these reviews
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The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Took one month to get here and it's the crappiest dog bed I've ever had this flat as a pancake and it shows nothing like the picture
Response from MrFluffyFriend™Oct 3, 2022
Hello Kevin, We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
JC
James C.
Not the best product.
Firstly the bed is nothing like the pictures in your advert.
So that is disappointing.
It has little or no structure so it does not support the dog.
The base cushion is lumpy,so the dog spends his time getting up and down,clawing at it,trying to make it comfortable.
Honestly it was a complete waste of money and id like a refund.
Response from MrFluffyFriend™Oct 2, 2022
Hello James, Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. I want to make sure that this matter is resolved. You can contact us via email at [email protected].
HF
Heather F.
Well sadly I was disappointed in the…
Well sadly I was disappointed in the product. The texture of the fabric was lovely but the 'extra large size' was no where near big enough for my medium sized dog. I anticipated more structure than the bed had, the edges did not support weight and as far as I can see the whole thing has to go into the wash, the cover does not come off. Perhaps for a smaller dog it would be ok but it did not live up to my expectation.
Response from MrFluffyFriend™Oct 2, 2022
Hello Heather, we are sorry to know we did not meet your expectation. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
MA
Michaela A.
Waited a long time for delivery
Waited a long time for delivery
Bed then split and dog destroyed
Response from MrFluffyFriend™Sep 28, 2022
Hello Michaela, we are sorry for this to happen. We have created our beds from materials that we trust. However, we cannot guarantee against the damage pets can cause.
TB
Tanya B.
Buyer Beware! Company is not transparent! Awful shipping/returning/product
Buyer, beware! I can't return this item so I'm taking pics to help those who are considering buting oone of these pet beds to spend your money somewhere else. This is a 2 fold review - first, the product itself and second, the hassle to return it!
Product based off a XXL
1. It comes in a 16x15x8 vacuumed sealed packet - weighing in around a little over 4 pounds so an XXL that tells me the bed is going to be junk
2. Once flatten before taking it out of the package it was 1.5" thick, most of it's all the faux fluffy material
3. The bed itself is lumpy and filled with polyester stuffing. I added pictures so you could see what I pulled out. I pulled out a section and as you can see how it would be completely lumpy. For them to fill it to the promised fluff possible, it would need to be filled 75% more.
5. When my dog goes to lay on this bed, you hear their elbows go right to the floor because the middle is so thin. Great Danes and Shepards need cushion!
6. If you have a dog that is bigger than a golden retriever, the biggest size XXL like what I got is too small.
7. The only nice thing I can say is that the material is soft (but cheap) and there was no strong odor.
SHIPPING & RETURNS - They make if difficult to ship back
1. Received my shipment about 3 weeks out in 2 different shipments because I ordered 2 XXL beds
2. I already knew the quality when I received the vacuumed sealed packs that they weren't going to work, so I didn't have to even open them as I knew already the quality was going to bed. I see where some reviews said they opened the package and then it automatically made it to where they couldn't return it. I wouldn't put it past this company. How are you suppose to know if you want to return it if you can't even open it up to see if it's gong to work out?
3. I emailed them and let them know I planned on returning them just as soon as the last shipment came in
4. These are shipped from a "Jane" in New Jersey and they wouldn't let me return to that address because "The address in the shipping label is just our partner carrier in the USA "
5. The website says they have a warehouse in the USA, but that I could only ship back to China OR The Netherlands - both would be over $100+ tax to ship back. Under FAQs the website states they have warehouses in East Asia, Central Europe, and USA. We live in the USA, so why wouldn't we be able to send it back to that warehouse?
6. After several emails back and forth, this is what they offered me "We can issue a partial refund where you can keep the product for yourself. We will refund you 15% of the amount from your total purchase since you are not 100% satisfied, and you are able to keep your order :) "
7. I ordered 2 XXL paying $158 and I am getting a. Whole $23.50 back... wow, better than nothing?
8. I doubt they will even send the money at this point since they already make it extremely difficult to return
This company is not transparent. I wouldn't necessarily use the word scam since they did provide a product, but SKETCHY - absolutely!
Response from MrFluffyFriend™Sep 28, 2022
Hello Tanya, We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
FR
Frank
Ich habe am 13.09.2022 ein Hundekissen …
Ich habe am 13.09.2022 ein Hundekissen bestellt. Heute kam das Kissen an. Es ist leider qualitativ extrem minderwertig und stinkt sehr stark nach Chemie. Leider gibt es keine Telefonnummer und auch keine Rücksendeadresse. Habe jetzt den Kundendienst per E - Mail angeschrieben. Mal sehen wie es weitergeht. Zu Glück mit Paypal bezahlt.
Update :
Mit der standardisierten Antwort kann ich nichts anfangen. Ich habe MrFluffyFriend bereits angeschrieben und keine Antwort erhalten. Ich warte jetzt noch 2 Tage ab und dann wird bei Paypal ein Fall aufgemacht.
Update 04.10.2022
Nach erneuten Schriftwechsel jetzt endlich die Rücksendeadresse erhalten. Die Portokosten in Höhe von 19 Euro musste ich tragen. Mal sehen wie es weiter geht….
Update 04.11.2022
Das Kundekissen wurde vor 4 Wochen zurückgeschickt. Bis heute keine Rückerstattung erhalten !!!!!!
Update13.11.2022
Dank Paypal Käuferschutz habe ich mein Geld zurück. Auf den Rücksendekosten in Höhe von 19 Euro bin ich sitzengeblieben.
Mein Rat : Finger weg von diesem Laden.
Hier wird billigster Plunder zu total überzogenen Preisen angeboten !!!!
Response from MrFluffyFriend™Sep 28, 2022
Hallo Frank, es tut uns sehr leid, dass Sie mit unserem Produkt unzufrieden sind. Sie können uns per E-Mail an [email protected] kontaktieren, damit wir gemeinsam nach einer Lösung suchen können. Wir freuen uns darauf, von Ihnen zu hören!
JR
Jürgen
Ware erhalten aber
Ware erhalten, weder Hund noch Katze wollen in dieses minderwertige Bettchen. Sein Geld nicht wert. Polster ist viel zu dünn.
Response from MrFluffyFriend™Sep 28, 2022
Hallo Jürgen, Es tut uns sehr leid, dass Sie mit unserem Produkt unzufrieden sind. Sie können uns per E-Mail an [email protected] kontaktieren, damit wir gemeinsam nach einer Lösung suchen können. Wir freuen uns darauf, von Ihnen zu hören!
LU
Lutz U.
Achtung Betrüger!
Achtung Betrüger!! Schlechteste Qualität ever. Rückgabe unmöglich, Hinhaltetaktik, keine Rückerstattung und keine Möglichkeiten jemanden in diesem Unternehmen zu kontaktieren -außer den Kundenservice, der mit mafiösen Strukturen arbeitet.
Bitte kauft hier nicht für eure Haustiere ein, wir dürfen solche Gauner nicht unterstützen. Ich ärgere mich jeden Tag, dass ich hier etwas bestellt habe ohne vorher solche Bewertungen gelesen zu haben!!
Lutz
Response from MrFluffyFriend™Sep 28, 2022
Hallo Lutz, Vielen Dank, dass Sie uns auf Ihre negativen Erfahrungen aufmerksam gemacht haben. Wir entschuldigen uns aufrichtig für die entstandenen Unannehmlichkeiten.