Robert G.
Replacement unit of much higher quality
I was contacted by the CEO of Fluffy Friend after having been sent the wrong size bed and in my opinion a low quality unit that smelled of chemicals for days. He organised a larger replacement that arrived promptly and it was of much better quality, no Smell at all in fact! I have given 4 stars as i now believe this to be a good product. I cannot update my previous 1 star review owing to the time between that review and this one. Otherwise I would update it.
Response from MrFluffyFriend™Aug 27, 2026
Thank you, Robert, for giving us the opportunity to make things right and for sharing such thoughtful and honest feedback. We’re truly glad the replacement arrived promptly, was the correct size, and gave you a much better experience. We really appreciate you giving our improved product another chance and updating us on your experience. 🤗


