Maria H.
Would not recommend this bed or deal with this company.
I purchased a bed on Nov. 24, for my X-large dog. I was very specific with the company about his size and weight. I was told I had 30 days to return the bed if it didn't work, that there's 24/7 support and it would ship next day. It arrived Dec.9th. Prior to opening it, I reached out to the company to reiterate the size of my dog and review the return policy. I questioned the discrepancy of the return policy info I was given via email from what I found on the website...no dog hair, no dog odor, clean and in original packaging (4 layers of shrink wrap). I got no response. I sent multiple emails with some getting no response and others taking days. I was offered a 15% refund after having the bed only 10 Days.
Response from MrFluffyFriend™Dec 23, 2025
Hi Maria, We’re sorry to hear about your experience and understand how frustrating this must have been. Please note that we always respond to customer emails; if you didn’t see a reply in your inbox, we kindly ask that you also check your spam or junk folders, as our messages can occasionally end up there. Regarding the bed’s appearance, our products are vacuum-packed for efficient and safe shipping. Once unpacked, they do need some time to air out and be fluffed so they can return to their full shape and size. We appreciate you taking the time to share your feedback, and we’ll continue using it to improve both our communication and customer experience.