Angela M.
Still waiting for a response and replacement
I ordered 2 beds for my cats , they are far too small , I emailed them and they said I could re-order at 30% discount as they don’t do returns even though 1 was unopened. I’ve shown them the new order size, over 9 emails sent and getting nowhere. Getting really cross and annoyed with them now . What a shame it’s a nice product and would have given 5 star rating but sadly rubbish company for customer service , it says uk based but I suspect China or US . If they don’t respond by Monday I’m going to purchase from a new company . What a waste on my time , postage and 2 items that are of no use so donated to animal charity. Update on todays delivery , I have eventually received my 2larger beds for my cats and they are ‘purfect’ , such a shame it took so many emails,
Response from MrFluffyFriend™Dec 3, 2023
Dear Angela, we sincerely apologize for any inconvenience you've experienced. We're committed to resolving this matter promptly. Please allow us to investigate and expedite a resolution for you. Your satisfaction is our priority, and we appreciate your patience. Best regards, Sarah Team MrFluffyFriend™