MrFluffyFriend™Reviews of mrfluffyfriend.com

I cancelled my order and you still charged my account and sent the merchandise to me. I asked for a phone # to speak to someone about the order and you never sent it to me , even after several email messages. You have very poor customer service.

Sehr enttäuscht, dass man aufs Hunde Bett so lange wartet....würde nicht mehr bestellen...

Really bad customer service. Ordered a dog bed two months ago still don’t have it, the company have told me to chase it instead of them, not had a refund and still don’t know where my parcel is!

This bed is not worth the price if 113$. It’s flat, smells and you can feel the floor through it. I did not do my Research until after I ordered. I emailed within 10 minutes of ordering to cancel order. I emailed 7x, and received no response except “Simon test”. Waited 3 weeks for it to come from overseas, and emailed to return at my expense. Or they will offer me 15% back(16$ or so) now I’m stuck with a useless bed, and unknown return fees- there is no phone number or physical address for them. Save yourself the headache and do not order this bed. Buy from a reputable company ( with an address and a phone number) and you’ll be much happier. They advertise the bed as number 1 anxiety bed- there is no way this claim is to be true as it has little to no stuffing. The hair of the bed is failing out and wouldn’t last one washing cycle. Do your reach in Mr fluffy friend before you order. This bed is not worth the 113$ I paid let alone the non “sale” price. Disappointed in the lies told by the company on the quality of the bed. Cheap bed not the one pictured on website. Do not buy. If it seems too good to be true it probably is- that’s the case with this bed. Update- they emailed back now offering me 30% off but still will not provide me with an address to return bed to. Update- TO RETURN YOU HAVE TO SEND IT TO CHINA at your cost. Update- they replied to this review with “ contact us to make it right” I already spent weeks going back and forth with them that the bed is NOT the bed pictured. All they would offer is 30% off. If you want this bed go to any knock off china site and it’s 10$. I will contact again to see what they will do- if anything.

The picture of the dog bed makes it look full and like it stands up at the edges on its own because it is so full and thick. However, after unpacking my XL bed and letting it expand after shipping it was nothing like the picture. The bed I received feels thin and the bottom pad doesn't even extend all the way to the surrounding edge. Very disappointed for the price paid.

Don't go anywhere near this company. What they advertise is nothing like what they deliver. Poor quality beds, smelling of fish and with very little cushioning. Turns out that the guaranteed refund involves you returning the beds at your own expense to China. Customer service, despite the 24/7 promise, is patchy at best. Complain and you get offered a 15% refund and the offer to keep the products. Complain again and you get a 30% refund. Money down the drain. Fraudulent advertising and returns policy. How this company is still operating is a mystery

Got the wrong size wrong color, It is not what was advertised. The bed s flats and not full. Took way to long to arrive. It sit in one place for almost 2 weeks. I did not think I would ever see it. After reading some of the comments of other dissatisfied people. This was the norm. I reached out to customer service 8 times and never got a response. Until my last request was to cancel my order and give me a refund. Than and only then did I get a response to all requests in one day. I than ask them to send me a return label 🏷. That I was going to return it if it ever arrived. I never got that ether. So if you could do anything to clear this up please do

I purchased a Mr.FluffyFriend bed for my dog in September 2022, but it did not arrive until November 2022. Once it came It lasted only 2 days. I found the seams didn't hold and had fluff everywhere in the room. I asked for a refund and was given only 30% of my purchase price. This is awful service.