MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

Showing 4,835 reviews with 1 star · Clear filters

Britta J.
Mar 18, 2026
Mein Paket war beim Versand spurlos…
Mein Paket war beim Versand spurlos verschwunden. Nach 9Tagen tauchte es dann auf einmal wieder auf. Es war aber nicht mehr zu gebrauchen. Es war wie Popcorn. Es wurde nicht mehr weich. Wer weiß,welche Witterungen es mitmachen musste. Dann kam eigentlich das größte Problem,die Retoure. Im Orginalzusta d sollte ich es zurück schicken. Wie bei Vakuumverpackter Ware?. Es war zum Lachen. Im Endeffekt musste ich trotzdem die Rechnung minus 15%bezahlen. Das war mir eine Lehre.
Response from MrFluffyFriend™Mar 19, 2026
Hallo Britta, Es tut uns sehr leid für die Unannehmlichkeiten, die Sie erlebt haben. Das entspricht keinesfalls dem Standard, den wir anstreben. 🐾 Obwohl Sie einen Teilrückerstattung erhalten haben, verstehen wir, dass die Erfahrung für Sie nicht zufriedenstellend war. Ihr Feedback ist sehr wertvoll für uns, und wir werden alles daransetzen, unsere Prozesse zu verbessern, damit so etwas in Zukunft nicht mehr passiert. Vielen Dank, dass Sie Ihre Erfahrung geteilt haben.
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Mr M.
Mar 16, 2026
Zip broken within afew months of…
Zip broken within afew months of purchase, no replacement covers are sold so now have to throw away an expensive bed due to terrible quality issues. Highly recommend you don’t purchase
Response from MrFluffyFriend™Mar 17, 2026
Hi Mr. Mclean, We’re very sorry for the trouble you’ve experienced and completely understand your frustration. We know how disappointing it is when a product doesn’t last as expected, especially one that’s an important part of your pet’s comfort. Please know that we are currently looking into offering replacement covers so that customers can continue using their beds without waste. We appreciate your feedback—it helps us improve and ensure future products meet higher standards.
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Shannon
Mar 14, 2026
If zero stars was an option I would…
If zero stars was an option I would have chosen that! Do not buy this bed. The bed came in pieces. The cover is devided into 4 chambers and the stuffing came in 4 pieces that doesn't even fill up the chambers of the cover. In no way is this a support bed for my 12 year old Sophie. It took months to get, I had to make an inquiry where they told me that it was out of stock. Then they said I could get a refund or they can ship it out in 15 days after waiting 2 months for it. I should have just taken the refund as this dog bed is crap. NOTHING like the picture on the website. Quality is just not there for this dog bed
Response from MrFluffyFriend™Mar 15, 2026
Hi Shannon, We’re really sorry to hear about your experience with the bed and completely understand your frustration. It sounds like the product didn’t meet your expectations, and we’re sorry for the delays and any confusion regarding stock and delivery. We want every dog to have a comfortable bed, and it’s clear that we fell short here. Thank you for sharing your feedback. It helps us improve and ensure other pups get the quality they deserve.
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Carol
Mar 13, 2026
2 inferior $100+ anti-anxiety dog beds
I bought 2 anti-anxiety dog beds for a total of $226. They arrived shrink wrapped and I followed the directions for assembling them. The sides never completely expanded like the PupsDream bed I already owned and which my dogs fought over. I contacted customer service and sent photos of the beds. After several days back and forth they said ‘the beds met their quality standards’ even though they had not fully expanded on the sides. I could either receive a 15% discount or return the beds for a refund less the shipping cost on both ends. Bottom line on my $226 expenditure I received $110 back. The MrFluffyFriend beds were absolutely inferior to the PupsDream bed and my dogs proved that to be the case based on their use. The company should have provided me a full refund.
Response from MrFluffyFriend™Mar 15, 2026
Hi Carol, Thank you for sharing your feedback. We’re sorry to hear that the beds didn’t meet your expectations and that your experience with our customer service wasn’t fully satisfying. We aim for every product to meet high standards, and it’s clear that in this case, we fell short. We appreciate you taking the time to provide detailed feedback. It helps us improve both our products and the support we offer. While we know you’ve already been assisted, your experience is valuable, and we’ll take it on board to ensure this isn’t the standard for future orders.
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Mack
Mar 9, 2026
Terrible Product, Terrible Customer Service
Product is nothing like the pictures or description online. Tried leaving a review on their website and they never posted it. Also tried to initiate a return under there 30 day customer satisfaction guarantee and all I got was an automated email claiming I needed to let the product air out. They've never replied back with an way to return. Had to dispute the charge on my credit card. Terrible product and terrible customer service.
Response from MrFluffyFriend™Mar 10, 2026
Hello Mack, We’re very sorry for your frustration. Please be assured that our CSR team always responds to emails, and if you requested a return, they will provide you with the correct return instructions. Sometimes emails can end up in spam or promotions folders, so please check there as well. If you haven’t received a reply yet, your email may not have reached us, so you can try sending it again to [email protected] to ensure we can assist you properly.
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Evan Elizabeth D.
Mar 8, 2026
Spent $300 for blanket & bed
Was a repeat customer that they Screwed! Spent $300 for blanket & bed. Arrived poor quality. Shipped back to LA facility where it shipped. Never got refund. They emailed I need to get goods back from LA & mail to China! How about ship my goods back since I provided tracking? FRAUD! No help to get phone to get my goods back so I can. Total Scam company! Contacting the District Attorney of Arizona. Do Not buy!
Response from MrFluffyFriend™Mar 10, 2026
Hello Evan, We’re sorry for the frustration this situation has caused. However, returning a product without informing our customer support team first is not ideal, as we need to provide the correct return instructions before a package is sent back. Please note that the address in Los Angeles is only a distribution center and not our designated return facility, which is why the package could not be processed there. If you need further assistance, please continue communicating with our customer support team via email so we can guide you through the proper steps and assist you accordingly.
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Florence R.
Mar 7, 2026
Une totale escroquerie
Il est dommage de ne pouvoir mettre 0 étoile et même moins ! C'est une escroquerie. Je commande 2 "coussin orthopédique" pour 60 €. Je n'en reçois qu'un seul qui ne ressemble à rien de ce que l'on peut voir sur le site. C'est un carré épais d'environ 2 cm fabriqué évidemment en Chine et arrivé compressé. Cela doit coûter 3 € à la fabrication. Je n'avais encore jamais vu ça Evidemment aucun recours...
Response from MrFluffyFriend™Mar 10, 2026
Bonjour Florence, Nous sommes désolés pour cette situation. Un membre de notre équipe vous a déjà envoyé un email afin de vous assister et de répondre à vos préoccupations. Merci de bien vouloir répondre à cet email afin que nous puissions vous aider rapidement et trouver la meilleure solution possible.
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NANCY DE S.
Mar 3, 2026
1 Ster is nog te veel voor dit…
1 Ster is nog te veel voor dit waardeloos hondenkussen. Nog nooit zo'n slecht kussen gehad. Schandelig voor deze prijs
Response from MrFluffyFriend™Mar 4, 2026
Hallo Nancy, Het spijt ons dat het kussen niet aan uw verwachtingen voldoet. Het kussen dat u heeft besteld is een calming cushion en wordt vacuum verpakt en in secties geleverd, waardoor het er in het begin plat en ongelijkmatig uit kan zien. Geen zorgen, dit is normaal en het kussen zal zich na het uitpakken en opkloppen naar vorm herstellen. Een van onze medewerkers zal binnenkort contact met u opnemen via e-mail om u verder te helpen en instructies te geven over het opkloppen en samenstellen van het kussen. Alvast bedankt voor uw geduld en feedback.
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