Angie W.
Nice Bed, Problem with Shipping and Too Small
It's a beautiful bed, but i have to agree about the size. I ordered a large and had to order XXL for my 40 lbs hound. On top of that Canada Post contacted us that there was no address listed on the package and we had to pay $2 for it to get shipped after providing our address. When we contact MrFluffyFriend they said we got scammed. Really? Canada Post is out to scam people? Anyway after all that we got the bed which i agree is very good quality and love it but again, too small. Why is the sizing so off? You would think a large is a large but its really a small to medium. I should have caught it on the sizing chart so that is my own fault. Aside from my negative comments i have to say its a very good quality dog bed. Can't wait for the replacement to get here which was $28 more that i had to pay.
Response from MrFluffyFriend™Apr 19, 2024
Thanks for sharing your experience with us, Angie. We're truly sorry to hear about the shipping hassle you faced and the size discrepancy with your order. It's understandably frustrating when expectations don't align with reality, especially when it comes to something as important as your furry friend's comfort. We sincerely apologize for any inconvenience caused by the shipping issue. While we always strive for a seamless experience, unfortunately, occasional mishaps can occur during transit, and we're working to ensure this doesn't happen again. As for the size confusion, we acknowledge your concerns and will review our sizing chart to make sure it's clearer for our customers in the future. We're glad to hear that despite the setbacks, you appreciate the quality of our bed. Your satisfaction is our priority, and we're committed to making things right for you. We hope the replacement bed exceeds your expectations and provides your hound with the comfort they deserve. Warm regards, Sarah Team MrFluffyFriend™