MrFluffyFriend™Reviews of mrfluffyfriend.com

BEWARE this company and its claims. Nearly a month has expired since my first communication with them. I ordered one bed each of two different sizes. My dog -- who had never eaten any part of any bed before -- ate a hole in the first bed on the DAY IT ARRIVED. Mr. Fluffy Friend, which guarantees total satisfaction or your money back, offered me 15% back. Then two more beds arrived (one more than I'd ORDERED) which I didn't open as I was pretty sure they would be of the same quality. The service, if you can call it that, has been WORSE than the quality. They don't want to refund the money I paid for THREE beds, 2 of which I haven't opened. They offered and PUBLISHED on trustpilot what seems like a reasonable reply, but they did NOT deliver!!! As soon as Mr. Fluffy delivers three refunds in full plus the cost of shipping these beds back to them, I will be happy to change this review. It is now been 3 weeks and this has not yet occurred or even begun to be resolved.

Finger weg von diesem unseriösen Händler!! Selbst ein Stern ist schon zuviel!!!!! Ein Umtausch ist nicht möglich. Leider habe ich die Bewertungen hier zu spät gelesen. Mein Hundekörbchen ist leider zu klein. Falsche Grössenempfehlung des Händlers. Im Mail Verlauf werden, wie hier oft erwähnt15%Rabatt dann 25%Rabatt angeboten, da der Artikel auf eigene Kosten nach China geschickt werden muss. Das Geld ist weg. Mit PayPal bezahlt und auf einen seriösen Anbieter gehofft. Grosser Irrtum. Freuen Sie sich schon jetzt auf die rethorisch einwandfreie Mailantwort des Herstellers auf diese Bewertung, die als Fazit den Sachverhalt beschönigt, aber nichts bewirkt.

Received the dog bed packed down to the size of a cereal box. Unpacked it was poor quality and nothing like the photos online. I massively overpaid and only noticed they had lied about their feedback when I went onto trust pilot. Don’t buy from this company.

I received the catastrophic bed, a package the size of a box of corn flakes, bed made with a VERY light material. Weighed about 1 kilo. My dog lay once on it and deformed it. I had ordered a large bed, but receive a medium. so thin, that the weight of the dog makes him touch the ground. you give 30 days warranty. I paid 98$ for it. To return it, I was obliged to get your tracing system, $ 100, plus the cost of stamps. A real joke. Fluffy people does not need tracking, but that is his way not to give your money back. this is dishonesty. I was so frustrated that I threw the dog bed in the trash. Their passion for the comfort of our four-legged friends is the greatest hypocrisy coming from this country. When I complain, I receive like kind of letter . (make shorter) “Please know that we take pride in providing the best quality of products. We'll use your feedback so that we can improve it. Call us for further help. We will give 15% of refund if you keep the bed. Thank you for helping us to improve our service. Gilles Dubois That is all the help you will receive from this people.

Très mauvais produit - endommage les meubles irrémédiablement. Le dessous coule, un produit chimique s'incruste dans les matériaux!!!! L'entreprise est au courant du problème mais décline toute responsabilité, bien évidemment. Ils proposent de rembourser 1/3 du produit alors que les dommages sont de 3000€!! Très mauvaise foi et encore des gens qui veulent tout prendre sans rien assumer. Le client qui réclame voit à qui il a vraiment affaire! Hypocrisie totale : bien-être de votre animal...Le client ça ne les intéresse visiblement pas!! Scandaleux! NE PAS ACHETER CETTE MARQUE!! Ils ne proposent aucune solution et si vous avez ce problème, vous pouvez renvoyer à vos frais le produit en Chine!!! Ils font semblant qu'ils ont essayé de trouver une solution mais n'ont rien essayé d'autre que ce qui est indiqué au dessus. Complètement insatisfaisant et malhonnête de dire qu'ils essaient de trouver une vraie solution! GEVAAR - NIET KOPEN - SCHADE DOOR LEKKENDE CHEMISCHE STOF Zeer slecht product - beschadigt meubels onherstelbaar. De onderkant lekt, een chemische stof is in het materiaal !!!! terechtgekomen. Het bedrijf is op de hoogte van het probleem maar aanvaardt duidelijk geen enkele verantwoordelijkheid. Ze bieden aan 1/3 van het product terug te betalen terwijl de schade 3000€ bedraagt! Zeer kwade trouw en weer mensen die alles willen nemen zonder iets aan te nemen. De klant die claimt ziet met wie hij echt te maken heeft! Totale hypocrisie: welzijn van je dier... De klant interesseert het duidelijk niet! Schandalig! KOOP DIT MERK NIET! Ze bieden geen enkele oplossing en als je dit probleem hebt kun je het product op eigen kosten terugsturen naar China!!!! Ze doen alsof ze geprobeerd hebben een oplossing te vinden maar hebben niets anders geprobeerd dan wat hierboven staat. Volkomen onbevredigend en oneerlijk om te zeggen dat ze proberen een echte oplossing te vinden! DANGER - DO NOT BUY - DAMAGES BECAUSE OF LEAKING CHEMICAL Very bad product - damages furniture irreparably. The underside is leaking, a chemical has become embedded in the materials!!!! The company is aware of the problem but obviously does not accept any responsibility. They offer to refund 1/3 of the product when the damage is 3000€! Very bad faith and again people who want to take everything without assuming anything. The customer who claims sees who he is really dealing with! Total hypocrisy: well-being of your animal... The customer is obviously not interested! Scandalous! DO NOT BUY THIS BRAND! They don't offer any solution and if you have this problem, you can send the product back to China at your expense!!! They pretend that they tried to find a solution but did not try anything else than what is stated above. Completely unsatisfactory and dishonest to say they are trying to find a real solution!

The wrong size was sent in place of an XL bed. I had to give the bed to one of my smaller pets. When I reached out to inform of the mishap, I was basically told to wait for it to stretch on its own or take measurements of the bed and send images. This same mishap happened to my friend who ordered a second bed and recommended you guys. This is not an isolated incident. For this reason I am not ordering anymore.

Ordered two weeks ago and it seems to have got 'stuck'. Emailed twice and just get a 'Please keep waiting' response. No attempt at them contacting Royal Mail to find out what the hold up is. I'm not waiting any longer, full refund required

Nous avons commandé un tapis pour chien taille L, nous avons reçu un tapis taille xxxxxs.... pas de facture, pas de réponse à nos mail. ARNAQUE