MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

Showing 4,835 reviews with 1 star · Clear filters

Titi
Aug 3, 2023
Scandale total
Scandale total. La taille envoyée est incorrecte, la qualité est désastreuse. Comment peut on laisser circuler une telle arnaque???
Response from MrFluffyFriend™Aug 4, 2023
Cher client, nous nous excusons sincèrement pour l'expérience que vous avez eue avec notre produit. Ce n'est certainement pas la norme de qualité que nous visons à maintenir chez MrFluffyFriend™. Nous comprenons l'importance de fournir des tailles précises et d'assurer la meilleure qualité pour nos clients. Sachez que vos commentaires sont essentiels pour nous, et nous nous engageons à résoudre ce problème pour vous. Nous aimerions faire les choses bien pour vous, malheureusement, vous n'avez pas fourni votre numéro de commande pour que nous puissions vérifier quoi que ce soit. Nous vous demandons de contacter notre équipe d'assistance à la clientèle et nous ferons de notre mieux pour rectifier la situation dans les plus brefs délais. Encore une fois, nous nous excusons pour les désagréments causés et nous apprécions votre compréhension. Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées, Sarah Équipe MrFluffyFriend™
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m.michel
Aug 3, 2023
arnaque
couleur non conforme à ma commande ils disent 100/100 remboursé....faux 15/100 et frais de retour à votre charge vers la chine ou votre coussin affiché à 197 euros n'en coute que 32 port offert ! allez voir ali express. un avocat de commerce prend le dossier...encore une fois réponse mensongère pour noyer le poisson et la couleur grise en france devient bleu en chine ? le problème est déja signalé par plusieurs clients posez vous la question ? je confirme arnaque !!!! la justice donnera son verdict prochainement.
Response from MrFluffyFriend™Aug 4, 2023
Cher M. Michel, nous vous présentons nos excuses pour le désagrément que vous avez subi avec votre commande. Nous prenons au sérieux les commentaires de nos clients et nous nous engageons à résoudre rapidement tout problème. Après vérification, votre commande a été correctement exécutée. Nous avons envoyé la bonne couleur du lit pour animaux. Si vous avez d'autres préoccupations ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à contacter notre équipe d'assistance à la clientèle, qui se fera un plaisir de répondre à vos questions. Nous vous remercions de votre compréhension. Sarah Équipe MrFluffyFriend™
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Chad L.
Aug 3, 2023
Bed size is super small!
Bed size is super small! I bought the bed for my border terrier and went with the size recommended on the website, the poor dog can't even curl up on the thing and won't go near it. Waste of money.
Response from MrFluffyFriend™Aug 3, 2023
Hello Chad, we apologize for the inconvenience and disappointment you experienced with the bed size. We understand that it's essential for your pet to have a comfortable and cozy space. Unfortunately, you didn't provide your order number for us to check anything. Please reach out to our customer support team with your order details, and we will be more than happy to assist you in finding a suitable solution. Your satisfaction is our priority, and we want to ensure you have a positive experience with MrFluffyFriend™ products. Thank you for your feedback. Sarah Team MrFluffyFriend™
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Patrizia R.
Aug 2, 2023
Very bad product
Very bad product . My dog doesn’t even fit inside and I took the bigger one. It’s not padded enough enough and it slides when my dog try to get up. Save your money you can get better elsewhere for half of the cost.
Response from MrFluffyFriend™Aug 3, 2023
Dear Patrizia, we are sorry to hear about your experience with our product. We apologize for any inconvenience caused and thank you for bringing this to our attention. We take customer feedback seriously and are committed to providing the best quality products. Your comments will help us improve, and we will take your concerns into consideration as we work to enhance our offerings. We would like to discuss this further or explore possible solutions. We sent you an email. Kindly check. Your satisfaction is important to us, and we want to ensure you have a positive experience with MrFluffyFriend™. Thank you for your feedback. Sarah Team MrFluffyFriend™
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Joanna B.
Jul 31, 2023
Dreadful in EVERY way
Dreadful in EVERY way! My dog managed to chew through the side of the bed within 30 seconds of me putting it down for him. It simply is NOT FIT FOR PURPOSE! Also complete SCAM with regards to 30 money day back guarantee because you have to ship it to CHINA, which is NOT mentioned on the website ANYWHERE! DO NOT PURCHASE ANYTHING from this website!
Response from MrFluffyFriend™Aug 1, 2023
Dear Joanna, we're truly sorry to hear about your negative experience with our product. We understand how important it is to provide durable and reliable products for your furry friend. Please know that we take customer feedback seriously and will investigate the issue with the bed's durability. Our goal is to ensure the highest quality for our products. Regarding the return policy, we apologize for any confusion. We are actively working to improve the clarity of our policies to avoid any misunderstandings. We genuinely appreciate your feedback and will use it to make necessary improvements. If you have any further questions or concerns, please don't hesitate to contact our customer support team. Thank you for bringing this to our attention. Sarah Team MrFluffyFriend™
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Belinda B.
Jul 31, 2023
Poor quality
Product is nothing like the image on their website and does not match their description. The bed offers no support for the dog as it contains very little filling. Money back guarantee is a scam as you have to pay for return shipping to China. I was issued a partial credit but I still have a dog bed that my dog refuses to go on and after the partial credit it still cost far more than products of a similar quality.
Response from MrFluffyFriend™Jul 31, 2023
Dear Belinda, we apologize for the disappointment you experienced with our product. Your satisfaction is our top priority, and we are sorry to hear that it did not meet your expectations. We appreciate your feedback regarding the product description and image, and we will use this valuable information to improve our offerings. As for the return process, we understand your concern, and we are actively working to address this issue to provide a smoother experience for our customers. Upon checking, a refund has been issued to your account. If you still have questions or other concerns, don't hesitate to let us know. Thank you for bringing this matter to our attention. Sarah Team MrFluffyFriend™
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Mrs P.
Jul 30, 2023
I completely agree with review from nicole spireri 4 days ago. Read all the red flags .broken packaging inferior product,small sizing,no label,no tag for washing instructios,Mrfluffy is a scam.
Same experience as nicole spireri former review.company mrfluffyfriend is a typical scam A chinese firm.impossible to return or have complaint taken seriously.answers to previous complainant's mere tokenism.
Response from MrFluffyFriend™Jul 31, 2023
Dear Mrs. Pady, we are sorry to hear about your negative experience and the concerns raised by Nicole Spireri. We take customer feedback seriously and are committed to providing high-quality products and excellent customer service. Please know that we are not affiliated with any scams, and we aim to resolve any issues promptly. If you have encountered any problems with your order, we sincerely apologize for the inconvenience. To better assist you, we kindly request that you respond to the email that one of our customer support representatives sent you and let us know the specific details of the issues you've encountered. We are here to address your concerns and find a suitable solution. Thank you for bringing this to our attention, and we hope to have the opportunity to resolve the matter to your satisfaction. Sarah Team MrFluffyFriend™
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Dot R.
Jul 29, 2023
I ordered a bed according to the weight…
I ordered a bed according to the weight chart provided by the company on the website which was a large for a 30lb dog. The bed that was delivered was the right size for a 10lb dog and was lopsided. (False advertising) I emailed the company to ask if I could return it and was offered a larger size for $60 more or if I wanted to return it, I would have to pay for the return shipping! Terrible customer service. Do not waste your money!! There are better products on Amazon for less money... Our dog will never use this bed so this is a total waste of money and time. I would give this company 0 stars if I could. Buyer beware!
Response from MrFluffyFriend™Jul 29, 2023
Dear Dot, we apologize for the inconvenience you experienced with the bed size and the disappointment caused by the situation. This is not the experience we want for our customers, and we take your feedback seriously. We're committed to resolving this issue for you. We sent you an email today. Please check your email inbox. If you're unable to find our email there, please also check your spam and junk folders as emails sometimes end up there. We'll work together to find a satisfactory solution for your situation. Your satisfaction is our priority, and we appreciate your understanding. Sarah Team MrFluffyFriend™
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