MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

Showing 4,835 reviews with 1 star · Clear filters

Fiona W.
Sep 10, 2023
Not as depicted…
The extra large size is not as depicted in the images and descriptions. It is flat and flimsy, not well cushioned, and won’t last my big girl long at all - I’ve already repaired one hole and a second repair awaits. Waste of money.
Response from MrFluffyFriend™Sep 10, 2023
Dear Fiona, we're truly sorry to hear about your experience with our extra-large bed. Your feedback is important to us, and we apologize that the product did not meet your expectations. We take product quality seriously and are constantly working to improve our offerings. Unfortunately, you didn't provide your order number for us to check anything. If you haven't already, please reach out to our customer support team. We would like to assist you further in finding a solution that better suits your needs. Your satisfaction is our priority, and we appreciate your feedback as it helps us make necessary improvements. Best regards, Sarah Team MrFluffyFriend™
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Lesleycustomer
Sep 9, 2023
Worst bed I have ever come across
This company advertises this bed is so so suitable, plush, comfortable with so much thick padding. The bed is horrendous, save your money! In some places you can feel the floor so there is noting to support your dog. Then when it arrives that's when you find its from China, they supply no return label so not only have I been ripped of I now have to fund postage to China. If you care for your pet DO NOT BUY THIS BED. EDIT: why oh why do you give the people the same responses time after time! yet you don't listen to the feedback and continue to make a sub standard produce and rip people off! I will be contacting trading standards as you should not be allowed to sell your doggy product in the UK or anywhere else for that matter.
Response from MrFluffyFriend™Sep 10, 2023
Dear Lesley, we're truly sorry to hear about your dissatisfaction with our product. Your feedback is important to us, and we take it seriously. We apologize for any inconvenience you've experienced. Regarding the quality of the bed and the issue you mentioned, we strive to provide comfortable and high-quality products. We'll review our product descriptions to ensure accuracy. As for the return process, we apologize for any confusion. If you still need assistance, please don't hesitate to contact our customer support team, and we will do our best to assist you in resolving this matter. Thank you for bringing this to our attention, and we appreciate your feedback. Best regards, Sarah Team MrFluffyFriend™
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Kyle K.
Sep 9, 2023
This is not at all what they advertise
This is not at all what they advertise. For the price they charge it is a horrible bed. I would not recommend this to anyone. No stuffing at all in the bed. I asked for my money back and the company never responded. Huge no go for me. Never will I use this crappy bed ever again
Response from MrFluffyFriend™Sep 9, 2023
Dear Kyle, we're truly sorry to hear about your disappointment with our product. Your experience is not reflective of the quality and service we aim to provide. We apologize for any inconvenience you've faced, and we take your feedback seriously. We always respond to emails. If you haven't seen a response to your previous email, please also check your spam and junk folders as emails sometimes end up there. We would like to make things right for you. Unfortunately, you didn't provide your order number so we're unable to check anything for you. Please reach out to our customer support team again with your order details, and we will work to resolve this issue promptly. Thank you for bringing this to our attention, and we appreciate your feedback. Best regards, Sarah Team MrFluffyFriend™
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Rick B.
Sep 6, 2023
Ordered the XX large dog bed
Ordered the large dog bed. There is no support on the sides of the bed and very little stuffing in bottom, had to purchase a foamy to put under it or my dog wouldn't lay in it. I would not purchase again, very disappointed. Paid a lot of money for it, should have ordered a different one from Amazon.There is no doubt that they have something under the pic's of the beds on there website as mine is sure not like the center of those ones.
Response from MrFluffyFriend™Sep 7, 2023
Dear Rick, we're sorry to hear about your experience with the large dog bed. Your feedback is important to us, and we apologize that the product didn't meet your expectations in terms of support and stuffing. We aim to provide high-quality and comfortable products for pets, and we regret any disappointment caused. We appreciate your feedback and will use it to improve our offerings. Unfortunately, you didn't provide your order number for us to check anything. If you have any further concerns or if there's anything we can do to assist you, please don't hesitate to reach out to our customer support team. We value your satisfaction and will work to address any issues you may have. Thank you for choosing MrFluffyFriend™. Best regards, Sarah Team MrFluffyFriend™
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Louise
Sep 5, 2023
Scam company
Ordered anxiety pet bed for my rescue cat, it arrived today. Absolute rubbish, would cost £10 at a market, I paid £36. Not even fluffy had bald patches, was delivered in a shrink wrap bag. It has no shape and certainly is not a donut bed. Please do not order from this company it's a scam. I complained and was offered 15% refund.
Response from MrFluffyFriend™Sep 6, 2023
Dear Louise, we're sorry to hear about your experience with our product. We apologize that it didn't meet your expectations. Your feedback is valuable to us, and we take it seriously. We appreciate your patience as we work to address your concerns, and we will strive to make improvements based on your feedback. One of our customer support representatives will send you a follow-up email. If you have any further questions or need assistance, please feel free to respond. We are here to help. Sarah Team MrFluffyFriend™
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D
Sep 4, 2023
Total Junk
This dog bed is the most significant piece of junk ever! There is next to NO padding, and the sides are flat.
Response from MrFluffyFriend™Sep 4, 2023
Dear D, we're sorry to hear about your disappointment with our pet bed. Your feedback is valuable to us, and we apologize that the product did not meet your expectations in terms of padding and comfort. We are constantly working to improve our products, and we appreciate your input. Unfortunately, you didn't provide your order number for us to check anything. If you have any further concerns or if there's anything we can assist you with, please don't hesitate to reach out to our customer support team. Thank you for sharing your thoughts with us. Sarah Team MrFluffyFriend™
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rosemary
Sep 3, 2023
Encore une escroquerie
Encore une escroquerie. Evaluation 0 Commande débitée de suite, mais aucune information depuis une semaine malgré une relance par mél. C'est une somme modique 46€, mais il y aura une suite, à commencer par cet avis
Response from MrFluffyFriend™Sep 4, 2023
Chère Rose Marie, nous sommes sincèrement désolés du retard pris pour vous fournir les informations dont vous aviez besoin concernant votre commande. Nous prenons vos préoccupations au sérieux et nous nous engageons à résoudre ce problème rapidement. Après vérification, votre colis est toujours dans les délais de livraison. Nous vous avons également envoyé un courriel en réponse à votre premier message. Si vous ne le trouvez pas dans votre boîte de réception, vérifiez également vos dossiers de spam et de courrier indésirable. Nous apprécions votre patience et votre compréhension. Nous vous prions d'agréer, Madame, l'expression de nos salutations distinguées, Sarah, L'équipe MrFluffyFriend™
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Dorrie M.
Sep 2, 2023
BUYER BEWARE
The beds are horrible. They only want to give me a 15% refund and it's been only 3 days since I received the product and their policy is full refund within 30 days. On top of it they say they're made in the USA but they come from Jamaica which is fine. I have no issues and I love Jamaica all that but that's not what they said.
Response from MrFluffyFriend™Sep 3, 2023
Dear Dorrie, we apologize for the inconvenience you've experienced with your purchase. Your feedback is valuable to us, and we take it seriously. Rest assured, we aim to resolve this matter to your satisfaction. One of our customer support representatives sent you an email. Kindly check. Thank you for bringing this to our attention. Sarah Team MrFluffyFriend™
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