MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

Showing 4,835 reviews with 1 star · Clear filters

Dale P.
Oct 8, 2023
I never received the item
The pet bed I purchased was never received. They won't reply to my emails asking for a refund or replacement.
Response from MrFluffyFriend™Oct 9, 2023
Dear Dale, we apologize for the inconvenience you've experienced. This is certainly not the level of service we aim to provide. Please accept our sincere apologies for the delay in the delivery. As for your emails, upon checking, we have responded to all your messages. If you're not seeing our emails in your inbox, please also check your spam and junk folders as sometimes emails end up there. Your satisfaction is our priority, and we're committed to making this right. Thank you for your patience. Best regards, Sarah Team MrFluffyFriend™
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Wendy C.
Oct 7, 2023
Return address is China
Very disappointed with product, it was very flat, customer service said wait a while as it would fluff up after a few days but it didn’t so asked for refund as per advertisement but when finally got address to return product too it was in China where manufactured not to warehouse in Europe as website stated sent from so would not be within 30 days as necessary to wash/dry to comply with refund policy. A complete Waste of money.
Response from MrFluffyFriend™Oct 8, 2023
Dear Wendy, we're truly sorry to hear about your disappointment with our product and the inconvenience you experienced with the return process. Your feedback is important to us, and we appreciate your patience. We understand the frustration, and we'll do our best to address this matter. Please respond to the email you received from our customer support team to discuss your situation further, and we'll explore possible solutions to ensure your satisfaction. Thank you for bringing this to our attention, and we apologize for any inconvenience you've faced. Sarah Team MrFluffyFriend™
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Dulioust
Oct 6, 2023
Fuir ce site
Réception de ma commande. Grande déception, en effet, l article est de médiocre qualité et ne correspond en rien à la photo mise sur le site. Souhaitant retourner l article , je demande le formulaire de retour. Comme par hasard, introuvable. On me propose pour éviter de ma "tracasser" de me rembourser 15% De la Somme payée !!! Refus de ma part et redemande à nouveau les modalités de retour. On me donne une adresse , EN Chine! Et bien sur les frais d expédition et Suivi à ma charge !!! Tres mauvaise expérience !!! Je déconseille de commander sur ce site
Response from MrFluffyFriend™Oct 7, 2023
Cher Dulioust, nous sommes sincèrement désolés d'apprendre que votre expérience a été décevante. Notre objectif est de fournir des produits de qualité et un excellent service. Nous nous excusons de ne pas avoir répondu à vos attentes. Nous apprécions vos commentaires et nous nous engageons à améliorer notre service. Si vous avez d'autres questions ou préoccupations, n'hésitez pas à nous contacter. Je vous prie d'agréer, Madame, l'expression de mes salutations distinguées, Sarah L'équipe MrFluffyFriend™
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Joyce A.
Oct 6, 2023
Not for a large dog
Not for a large dog. The bed is not give and support.
Response from MrFluffyFriend™Oct 7, 2023
Dear Joyce, thank you for sharing your feedback with us. We appreciate your input, and we're sorry to hear that the bed didn't meet the needs of your large dog. We'll send you an email. Please check your inbox. If you can't find the message in your inbox, please also check your spam or junk folders as sometimes emails end up there. We're here to help ensure you and your furry friend have a comfortable experience. Best regards, Sarah Team MrFluffyFriend™
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Lalande P.
Oct 6, 2023
Je mets une étoile car je ne peux pas…
Je mets une étoile car je ne peux pas mettre moins. La qualité est médiocre, c’est très cher pour ce que c’est. Je préfère rester sur une valeur sûre avec les donuts fluffy de la marque Bobby qui ne bouge pas même après plusieurs lavages (à condition de respecter les consignes) Ma commande datant de cet été, je n’ai pas conservé mon numéro de commande.
Response from MrFluffyFriend™Oct 7, 2023
Nous vous remercions de nous avoir fait part de vos commentaires, Lalande, bien que nous soyons déçus d'apprendre que vous n'avez pas été satisfait de notre produit. Nous nous efforçons de fournir des articles de haute qualité et apprécions votre commentaire. Malheureusement, vous n'avez pas fourni votre numéro de commande pour que nous puissions vérifier quoi que ce soit. Si vous avez d'autres commentaires ou suggestions, n'hésitez pas à nous en faire part. Vos commentaires nous aident à nous améliorer. Je vous prie d'agréer, Madame, l'expression de mes salutations distinguées, Sarah L'équipe MrFluffyFriend™
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John
Oct 6, 2023
Poor quality
The quality of the dog bed was poor the bed was destroyed 10 minutes after it arrived not much stuffing and material holding together was like cellophane now all in the skip which is where I should have thrown my money terrible!
Response from MrFluffyFriend™Oct 7, 2023
Dear John, we're truly sorry to hear about the poor quality you experienced with our dog bed. This is certainly not the standard of quality we aim to provide. We have created our beds from materials that we trust. The cover is made to be fairly durable and our factory will check the quality of each product to ensure that it is in good condition before shipment. However, it is not scratch or chew-proof so it may be possible for some material to be pulled off. We cannot guarantee against the damage pets can cause, after all, dogs can chew through solid bone so NO fabric is safe. If you need further assistance, please don't hesitate to reach out to us via email. We want to make things better for you. Thank you for sharing your experience with us. Best regards, Sarah Team MrFluffyFriend™
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K H B.
Oct 5, 2023
2 XXL Mr Fluffy Friend beds not fit for 20kg dog
I bought 2 XXL Mr Fluffy Friend beds. All the photos show medium to large dogs on nice roomy fluffy beds. The XXL is much too small for my 20kg dog who has to curl up into a ball to fit! No stretching unless she lies across both bed. Also poorly filled and flattened within weeks apart from the rim. What a waste of money I really should have sent them back when they arrived. Big mistake.
Response from MrFluffyFriend™Oct 6, 2023
Dear KH, we apologize for any disappointment you've experienced with our XXL beds. Your feedback is valuable to us, and we're sorry to hear that they didn't meet your expectations. We appreciate your insights as they help us improve our products. Unfortunately, you didn't provide your order number for us to check anything. If you have any further concerns or if there's anything we can do to assist you, please don't hesitate to reach out. We aim to ensure you and your furry friend have a satisfying experience with MrFluffyFriend™ products. Thank you for sharing your feedback. Best regards, Sarah Team MrFluffyFriend™
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Sallie W.
Oct 5, 2023
I have yet to receive my Fluffy Friend…
I have yet to receive my Fluffy Friend Blanket. It has not arrived despite a message to say it was being delivered by Royal Mail
Response from MrFluffyFriend™Oct 6, 2023
Dear Sallie, we apologize for the delay you've experienced with your blanket. This is not a common situation. We understand your concern and we want to assist you further. Unfortunately, you didn't provide an order number for us to check anything. For us to be able to look into this for you, please don't hesitate to reach out to our customer support team. Please rest assured that we'll do our best to ensure your order is delivered to you as soon as possible. Your satisfaction is important to us. Thank you for your patience. Best regards, Sarah Team MrFluffyFriend™
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