MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

Showing 4,835 reviews with 1 star · Clear filters

CYNDI B.
Oct 18, 2023
I have not received my order and it's…
I have not received my order and it's been since Sept. 26th and received an email saying it was on it's way but still nothing. I click the track my order and it still says it's on the way. Oct 14th still on the way...hasn't moved to "Out for delivery".
Response from MrFluffyFriend™Oct 19, 2023
Dear Cyndi, we apologize for the delay in receiving your order. We understand your frustration and are actively looking into this matter. One of our customer support representatives sent you an email previously and provided details of the tracking of your package. Kindly check. Thank you for your patience, and we'll ensure you receive your order promptly. Best regards, Sarah Team MrFluffyFriend™
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nelsoniks
Oct 18, 2023
Very bad experience
Very bad experience. Ordered bed on Sept 27. Tracking shows parcel slowed to a crawl in Illinois, and Queens NY. Bed still not arrived by Oct 18. ( 3 WEEKS) . Site now claims Fri, Oct 20 delivery. We'll see.
Response from MrFluffyFriend™Oct 19, 2023
Dear Nelsoniks, we're sorry to hear about the delays you've experienced with your order. We understand your frustration, and we're working diligently to ensure a smooth delivery process. Please know that we value your patience and will continue to monitor the situation closely. We'll send you an email to update you of the status of your package. Best regards, Sarah Team MrFluffyFriend™
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jsjflkiue
Oct 18, 2023
I wish I could rate it zero stars
I wish I could rate it zero stars. My product never arrived! Total Scam. Do not use
Response from MrFluffyFriend™Oct 19, 2023
Dear valued customer, we're deeply sorry to hear about your experience. This is not the level of service we aim to provide. Unfortunately, you didn't provide your order number for us to check anything. Please reach out to our customer support team so we can investigate and resolve this matter promptly. Sincerely, Sarah Team MrFluffyFriend™
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Suelyn T.
Oct 18, 2023
Never received item and my dog died
Never received item and my dog died, I requested a refund. Never got it.
Response from MrFluffyFriend™Oct 19, 2023
Dear Suelyn, we are truly sorry to hear about your loss and the issues with your order. Please accept our sincere condolences. We understand the importance of addressing your request, and we'll ensure that it is looked into promptly. Our customer support team has sent you an email. Kindly check. Thank you for your patience and understanding during this difficult time. Warm regards, Sarah Team MrFluffyFriend™
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Patricia C.
Oct 18, 2023
This is the worst experience I have…
This is the worst experience I have ever had ordering online. There is evidently no one there to answer questions or listen to requests for help. I ordered a bed on September 25. Today. October 18 they indicate it is somewhere in New York. I’m in Oklahoma. Never order here again.
Response from MrFluffyFriend™Oct 19, 2023
Dear Patricia, we're truly sorry for the experience you've had. Your feedback is important to us, and we're here to address your concerns and assist you in any way we can. Please accept our apologies for the delay in your order. We understand the frustration, and we're actively working to improve our shipping process to provide a better experience in the future. One of our representatives will send you an email today. Your satisfaction is our priority. Best regards, Sarah Team MrFluffyFriend™
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Stephanie D.
Oct 17, 2023
After I waited 3 weeks for the dog bed…
After I waited 3 weeks for the dog bed - the first night my dog put a hole it in. Not sure if it was there to begin with since the material is hard to tell or if she did it. I paid $66.00 for this - not happy with the sizing! I ordered from the size table from website and not sure I would agree with them. I ordered 9/23 and received 10/13
Response from MrFluffyFriend™Oct 18, 2023
Dear Stephanie, we apologize for the delay and any inconvenience you've experienced. It's disappointing to hear about the issue with the bed's durability and sizing. Please expect an email from our customer support team addressing your concerns, and we'll work to find a suitable solution. Thank you for your feedback. Sarah Team MrFluffyFriend™
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Marion
Oct 17, 2023
This company does not even warrant one star
This does not even warrant one star. This is the second time I have had to leave a comment about this company. Previously I had difficultly returning the items I purchased. Eventually, after many emails I was successful.. However having returned the goods I am still waiting for my account to be refunded!!! It is a month now since I posted them back. Return date 15/09/2023
Response from MrFluffyFriend™Oct 18, 2023
Dear Marion, we're truly sorry to hear about the difficulties you've experienced. Your feedback is essential, and we apologize for any inconvenience. We'll investigate the delay in your refund and work to resolve it as swiftly as possible. Please expect an email from us today. Your satisfaction is important to us. Best regards, Sarah Team MrFluffyFriend™
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Consumer
Oct 17, 2023
Haven’t receivrd
Have not received item…..
Response from MrFluffyFriend™Oct 18, 2023
Dear valued customer, we apologize for the inconvenience you've experienced with your package. We have taken a look at your order and it appears that it's already on its way to you. Please check the email from the customer support team where we provided you with the shipping details. Your satisfaction is our priority. Warm regards, Sarah Team MrFluffyFriend™
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